101002 - Front Desk Supervisor

Job DetailsJob Location: Cavalry Court - College Station, TX 77840Position Type: Full TimeCome be a part of an AWARD WINNING TEAM.

Cavalry Court and The George Hotel are located in College Station Texas and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotel’s are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond..

JOB SUMMARY: Ensure maximum Front Office operating efficiency

Physical Requirements

Standing/Walking: Constantly: At front desk on tile or carpet.
Crouching (bend at knees): Frequently. When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper.
Stooping (bend at waist): Constantly. Getting keys, supplies, and doing paperwork on the front desk.
Twisting (knees/waist/neck): Constantly. When working with several people at once; watching for guests; retrieving material.
Reaching (overhead/extension): Constantly. Passing materials to guests over the front desk counter.
Handling/Grasping: Constantly. Handling telephones, folios, files, fares, supplies, keyboards, grasping pens, telephones, and credit card.
Pushing/Pulling: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
Lifting/Carrying: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.

Working Environment

Interior and exterior of Hotel with exposure to weather conditions

DUTIES & FUNCTIONS:

Essential

Relentlessly train and motivate customer service employees
Maintain integrity of cost controls and proper maintenance of assets
Responsible for assisting in supervision and performance of all Front Office related operations and personnel
Work with Front Office Manager to monitor Front Office quality and costs
Complete other duties as assigned by supervisor
Supervise Front desk
Maintain quality control of service to be five diamond
Handle guest situations with problem solving and inventiveness
Ensure the quality of the environment is clean and up to standards
Handle special projects and reports in a timely and consistent manner

QualificationsQualifications

Hotel Operations or Customer Service experience preferred
Communicates effectively with others

BENEFITS:

Medical, Dental, Life insurance

Paid Time Off

Paid Community Service Days

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Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.