Scheduler (73108)

Job DetailsLevel: ExperiencedJob Location: VALCOURT BUILDING DC VNA - Vienna, VA 22182Position Type: Full TimeEducation Level: 2 Year DegreeTravel Percentage: NoneJob Category: FacilitiesValcourt Building Services is seeking a highly organized and results-driven Scheduler to join our growing team. This role is critical to ensure timely and efficient scheduling of services while maintaining strong client relationships. The Scheduler will serve as a key point of contact between clients, operations, and leadership, helping drive customer satisfaction and operational success in the Washington, DC market.

The ideal candidate is proactive, detail-oriented, and skilled in managing client communications while coordinating schedules to support business growth.

Essential Functions

Communicate with existing clients regarding upcoming services to propose and confirm scheduling dates
Address and manage client pushback related to scheduling by clearly explaining the importance of maintaining service timelines
Build and maintain strong, long-term relationships with clients and partners by understanding their needs and anticipating future requirements
Coordinate proposed and confirmed schedules with the operations team to ensure resource availability
Manage and facilitate communication between clients and upper management
Maintain a high level of accuracy and attention to detail while working under time constraints
Demonstrate self-motivation, initiative, and a strong sense of urgency

QualificationsRequired Skills and Qualifications

Excellent verbal and written communication skills
Strong customer service mindset with the ability to support and resolve client issues effectively
Proven analytical and problem-solving abilities
Proficiency in Microsoft Office (Word, Excel, Outlook); ability to learn internal systems quickly
Comfortable learning and using various computer hardware and software platforms

Education and Experience

Bachelor’s degree preferred
Minimum of two (2) years of experience in customer service, scheduling, or project management
Bilingual in Spanish is a plus

Travel and Physical Requirements

Prolonged periods of sitting at a desk and working on a computer
Ability to lift up to 15 pounds occasionally

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.