Operations Manager (73316)

Location
Tampa
Workplace
On-site

About this role

Job DetailsJob Location: A1 ORANGE TPA - Tampa, FL 33606Valcourt Window Cleaning is seeking a dynamic and results-driven Branch Manager to lead and oversee all aspects of branch operations, safety, sales, and financial performance. This role is critical to ensuring sustained profitability, growth, and excellence in service delivery. The Branch Manager will be responsible for managing branch operations, driving P&L and EBITDA performance, building a high-performing team, and representing the company within the industry and local community.

Key Responsibilities

Operational Leadership

Oversee all branch operations, ensuring adherence to Valcourt's operational standards and safety protocols
Conduct regular job site & operational visits to ensure quality service delivery, employee safety compliance
Ensure full compliance with company systems and tools, including Salesforce and BI financial reporting platforms

Financial Performance

Drive P&L performance, ensuring budgeted revenue and EBITDA targets are met or exceeded
Analyze financial data and KPIs to identify opportunities for growth and efficiency improvements
Conduct regular SWOT analysis to assess branch performance & develop actionable strategies for improvement.

Sales Leadership

Lead sales efforts, including participating in sales ride-alongs to coach and support sales representatives
Ensure full adoption of Sandler Sales Training methodologies & reinforce principles across all employees
Build and maintain strong relationships with clients through regular client visits and active engagement.

Team Development

Oversee all aspects of technician hiring, onboarding, and training, ensuring a skilled and motivated workforce
Conduct regular 1-on-1s and staff meetings to provide clear direction, feedback, and support to all team members
Foster a culture of accountability, collaboration, and continuous improvement

Industry and Community Engagement

Represent Valcourt at industry and community events such as BOMA, IREM, and other networking opportunities
Actively engage with industry leaders and organizations to build Valcourt’s reputation as a market leader.

Safety and Compliance

Maintain a strong focus on employee safety, ensuring compliance with all safety regulations and protocols
Promote a culture of safety and accountability throughout the branch.

QualificationsQualification

Proven experience in operations & sales leadership, and financial accountability within a service-based organization
Demonstrated success in managing P&L, EBITDA, and achieving financial performance target
Proficiency in Salesforce, BI financial reporting, and other operational tools
Strong understanding of Sandler Sales Training principles with ability to coach & reinforce methodologies.
Excellent leadership & communication skills, with the ability to inspire & develop a high-performing team
Strong organizational and analytical skills, with a focus on continuous improvement and strategic thinkin

Key Competencies

Leadership and Team Management, Financial and Business Acumen, Customer Focus, Operational Excellence, Safety and Compliance, Industry Engagement

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