Payroll Implementation Manager - Malaysia

Role Summary

As the Payroll Implementation Manager – Malaysia, you will serve as the payroll subject matter expert (SME) for all Malaysia payroll implementations. Working alongside a dedicated Payroll Project Manager, who owns overall project governance, timelines and delivery, you will lead all country-specific payroll activities from discovery through go-live. You will ensure every implementation is compliant with Malaysia legislation, aligned to best practice, and delivered to the highest quality.

You will be recognised as the internal authority for Malaysia payroll, providing expert guidance to Customers, Sales, Product, Engineering and Payroll Operations. This role requires a minimum of 10 years' experience managing Malaysia payroll, extensive hands-on experience with Malaysia payroll software, and fluency in Malaysia and English.

Key Responsibilities

• Act as the recognised SME for Malaysia payroll implementations.
• Lead payroll discovery workshops and advise Customers on legislation and best practice.
• Challenge inefficient legacy processes and recommend scalable, compliant solutions.
• Work with Product and Engineering to validate payroll configuration.
• Lead payroll testing, parallel runs and payroll validation.
• Support Payroll Project Managers with go-live readiness and first payroll.
• Advise Sales and Presales on Malaysia payroll requirements.
• Identify legislative risks and implementation dependencies.
• Contribute to product enhancements and implementation methodology.
• Own Malaysia implementation playbooks, documentation and knowledge sharing.

Skills & Experience

Essential:
• Minimum 10 years' experience processing and implementing Malaysia payroll.
• Extensive experience operating Malaysia payroll in-house.
• Expert knowledge of Malaysia payroll legislation, tax, social insurance and statutory reporting.
• Extensive experience with leading Malaysia payroll engines (ideally Cadena)

 • Strong stakeholder management and customer consulting skills.
• Excellent analytical and communication skills.

Country Requirements:
• Must be based in Malaysia.
• Must have the legal right to work in Malaysia.
• Must be fluent in English, and Malay (written and spoken).
• Must have hands-on implementation and operational experience with Malaysia payroll software.

Success Measures

• Successful and compliant Malaysia payroll implementations.
• Accurate first payroll outcomes.
• High customer satisfaction.
• Strong collaboration with Payroll Project Managers.
• ContinuoMalaysia improvement of implementation standards and documentation.
• Identification of process and product improvements.