Sr. DC IT Manager

YOU WILL:

• Own uptime and availability targets (99.9%+) across all systems supporting the DC network and hold the team accountable to SLAs — with a clear view of how downtime translates into picking, packing, shipping, and outbound quality impact for the operations team.
• Build, lead, and develop a team of IT Service Analysts and technicians across all four DC sites, including hiring, performance management, coaching, and staffing plans.
• Serve as the technology partner to DC operations leadership across picking, packing, shipping, receiving, inbound, and inventory control, maintaining deep working knowledge of the devices, wireless network, and applications DC associates use daily, and partnering with the headquarters network team on design, troubleshooting, and capacity needs across all sites.
• Establish and oversee escalation protocols for critical incidents, ensuring appropriate coverage during business and non-business hours across sites — staying composed and solutions-focused when operations is under pressure to hit SLAs and outbound quality targets.
• Drive root cause analysis and post-incident review processes for high-priority incidents; partner with software engineering leadership to prioritize fixes, defects, and workflow optimization.
• Set and oversee standards for technology infrastructure across DC sites — end-user devices (IP phones, desktops, mobile devices, handhelds) and network infrastructure (switches, access points, connectivity, firewalls) — managing vendor relationships and escalation paths.
• Champion a metrics-driven, automation-focused approach to the team's own operations — identifying where proactive monitoring or automation can reduce incidents before they hit the floor, rather than just responding faster after the fact.
• Own technology investment strategy — evaluating new solutions, building the business case, and managing department budget, vendor contracts, and capital planning for DC technology infrastructure.
• Maintain working knowledge of SQL Server scripting and WMS systems to guide team troubleshooting and technical decisions.

YOU MUST HAVE:

• 5+ years of experience in DC Operations/Warehousing technology support, including 2+ years in a people management or team lead role

• 4+ years of experience supporting technology in an e-commerce organization with multiple distribution centers
• Experience managing distributed teams across multiple physical sites
• 3+ years of WMS system experience
• 2+ years of Windows Server administration and knowledge of DHCP, DNS, and file servers
• 2+ years of experience overseeing desktop support operations for hardware/software solutions
• Experience supporting RF Devices, Mobile Printers, and Label Printers at scale
• 2+ years of network administration and troubleshooting, including APs, switches, and routers
• Demonstrated experience developing process documentation and standard operating procedures across sites
• Strong interpersonal, verbal, and written communication skills, with experience presenting to senior leadership
• Proven ability to build and lead high-performing technical teams with minimal supervision
• A continuous improvement mindset for team development, process, and innovation
• Ability to manage competing priorities across multiple sites and deliver on tight deadlines
• Availability for on-call escalation and flexibility to support DC Operations, system updates, and new technology rollouts across time zones

Equal Opportunity Employer

CarParts.com is an equal-opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring that we fulfill this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.