Brokerage Customer Support Specialist
About this role
Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
The Brokerage Customer Support Specialist supports customer accounts, either at a customer's place of business or in a traditional Supply Chain Solutions (SCS) operations environment. He/She analyzes and responds to customers requests, resolves customer issues, conducts research, prepares reports, and identifies account penetration opportunities. This position reviews rates, tracks shipments and orders, prepares reports, and updates customer files and profiles. The Brokerage Customer Support Specialist maintains ongoing relationships with customers and assists with customer set ups. He/She provides service failure recovery management. This position provides back-up support to customer accounts and provides customer training on SCS systems. This position may require travel to customer locations for business and quality reviews.
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Company at a glance
Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re almost 500,000 UPSers strong, with operations around the globe.
As a transportation and logistics leader, we are proud to offer innovative solutions to our customers—both big and small. We also support the communities we serve. Just take a look at The UPS Foundation’s social impact report!
Headquartered in Atlanta, we can be found on the web at ups.com and about.ups.com. Job seekers can visit upsjobs.com to learn more. Our active social media channels include Facebook, Instagram, Twitter, YouTube, and TikTok.
Facebook: www.facebook.com/ups
Instagram: www.instagram.com/ups/
Twitter: www.twitter.com/ups
TikTok: UPS
YouTube: www.youtube.com/ups
Website
https://about.ups.com/
The UPS Foundation’s social impact report
https://about.ups.com/us/en/social-impact/reporting/the-ups-foundations-social-impact-report.html
Career Site
upsjobs.com
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?