SAE Supervisor, Event Operations – HHN
About this role
JOB SUMMARY:
Responsible for overseeing the execution of special events, including but not limited to corporate and marquee events and resort production support. Supervises and responsible for the development for hourly team members. Uses analytical skills to ensure that the assigned area(s) are meeting departmental standards for guest & team member satisfaction, while maintaining the highest safety standards at all times. Requires strong executive presence with global and quick decision making abilities in addition to strong partnerships skills with multiple departments.
MAJOR RESPONSIBILITIES:
- Must maintain a physical presence in the field during Event execution. Maintains a constant awareness of client/partner and guest needs, guest and team member safety. Continuously strategizes ways to improve overall efficiency of Event Operations department.
- Complete daily, monthly and quarterly departmental administrative duties for assigned events/operations and carry out the execution of leadership accountabilities Responsible for the development of Team Members including: training, recognizing, coaching, mentoring, quarterly feedback and yearly appraisals.
- Plans for and ensures that all personnel, event locations and materials are in complete readiness prior, during and after the event. Ensure appropriate staffing utilization, the efficient execution of events and appropriation of inventory and equipment.
- Drives front-line Guest Satisfaction, Team Member Satisfaction, and safety initiatives to increase guest and team member satisfaction and safety. Supports the training programs to ensure that standards and procedures maintained and updated.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
EDUCATION:
- High school degree or GED is required.
- College degree is preferred.
EXPERIENCE:
- 1+ years of leadership experience required; or equivalent combination of education and experience.
- Experience within the Event industry, knowledge regarding Event Operations, and leading large teams in high pressure situations.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE
Company at a glance
For years, we’ve been creating a legacy of unforgettable experiences for our Guests. Our Guests are immersed into the sights and sounds of some of the greatest movies and most legendary stories, and our Team Members are the ones who help make those incredible experiences come alive. Our Team Members realize that delivering world-class service is more than just an expectation… It’s The Universal Way. It’s who we are. It’s what we do. And it’s the reason we strive to be recognized as the number one entertainment destination in the world.
As a part of the COMCAST NBCUniversal family, we are as committed as ever to continuing to build spectacular experiences based on the most compelling and dynamic movies, books and TV franchises in the universe. We are poised for growth and success and are focused on the future. Our Team Members not only deliver experiences of a lifetime, they create them!
At Universal Orlando Resort™, we create a balanced and rewarding work environment while encouraging individual growth and development. As a Team Member, we’ll partner with you to help identify your personal goals and provide career guidance. Best of all, it’s our philosophy to always try and promote from within first. Now, what could be more promising than that!
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