Auditor, Qualitative Research
About this role
Job Summary:
The Auditor, Qualitative Research will complete field assignments at various locations where they engage in conversations and observations while posing as authentic guests. The auditor will observe ticket sales, in-park operations, and other experiences as they occur using direct participation and observation to gather information. Auditors are responsible for taking notes during interactions, documenting what they experience and observe, and writing detailed reports that clearly explain what happened so someone who was not there can understand the experience. This role requires strong communication and observation skills, attention to detail, the ability to work independently in the field, and a willingness to receive and apply ongoing coaching and feedback.
Major Responsibilities:
- Conduct covert visits to assigned locations, posing as customers or potential customers to evaluate knowledge, quality, customer service, cleanliness, and overall experience.
- Discreetly record shorthand notes and observations of locations and interactions without breaking character and alerting others that you are conducting an auditing report.
- Provide detailed, in-the-moment written reports on all assigned locations/criteria, including photo and video documentation as assigned. Log and submit mileage expense reports and retain and submit accurate itemized receipts.
- Conduct fixed counts/observations of guest behaviors, interactions, or other observable phenomenon. Conduct brief, semi-structured interviews to collect data on topics of interest.
- Attend and participate in mandatory in-person quarterly training and learning workshops.
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities.
- Perform other duties as assigned.
EDUCATION:
High school degree or GED is required.
EXPERIENCE:
1+ Year: clerical, customer service, data entry, computer experience preferred. Mystery Shop experience a plus; or equivalent combination of education and experience.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE
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Company at a glance
For years, we’ve been creating a legacy of unforgettable experiences for our Guests. Our Guests are immersed into the sights and sounds of some of the greatest movies and most legendary stories, and our Team Members are the ones who help make those incredible experiences come alive. Our Team Members realize that delivering world-class service is more than just an expectation… It’s The Universal Way. It’s who we are. It’s what we do. And it’s the reason we strive to be recognized as the number one entertainment destination in the world.
As a part of the COMCAST NBCUniversal family, we are as committed as ever to continuing to build spectacular experiences based on the most compelling and dynamic movies, books and TV franchises in the universe. We are poised for growth and success and are focused on the future. Our Team Members not only deliver experiences of a lifetime, they create them!
At Universal Orlando Resort™, we create a balanced and rewarding work environment while encouraging individual growth and development. As a Team Member, we’ll partner with you to help identify your personal goals and provide career guidance. Best of all, it’s our philosophy to always try and promote from within first. Now, what could be more promising than that!
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