Service Writer
About this role
Great company. Great people. Great opportunities.
If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!
As a Service Writer, you will be responsible for service and maintenance related administrative duties. These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency. You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information.
What you'll do:
Work Order Completions, such as opening and closing work orders with accurate information
Technician Time Reporting, ensure all paid hours available for work are recorded accurately and timely
Ensure that all tasks eligible for warranty are created and submitted for warranty
Monitor warranty reporting to ensure that all claims are properly brought to closure
Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency
Handle equipment maintenance related issues with a high sense of urgency
Keep Management informed of customer concerns
Ensure all service-related invoices are properly coded within the correct General Ledger
Other duties assigned as needed
Requirements:
High School diploma or equivalent
Valid driver's license with acceptable driving record
1 – 2 years experience in a shop or service environment
Basic computer skills
Attention to detail
Ability to multi-task in a busy environment
High sense of urgency with respect to customer service
Superior customer service, teamwork and verbal/written communication skills
This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.
Why join us?
We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
Paid Parental Leave
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture
Explore our comprehensive U.S. benefit offerings
For Canadian benefits, click here
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.
Company at a glance
United Rentals is the world’s largest equipment rental company, helping customers safely build, maintain and respond across construction, industrial, utilities, infrastructure and emergency response projects.
With the industry’s largest fleet and more than 25 years of operational experience, we combine scale, expertise and digital innovation to keep worksites moving safely and efficiently. Our solutions extend beyond equipment to include specialty rentals, safety services and connected jobsite technologies that help customers manage complexity, improve productivity and make more informed decisions.
By bringing together equipment, data and field expertise, United Rentals helps customers create more connected, intelligent worksites, improving safety, visibility and performance across the jobsite.
We go beyond equipment. We are the world’s largest fleet of problem solvers, with best-in-class specialty solutions, safety training and 24/7 support to empower your success.
For more updates -
Follow us on Twitter: www.UnitedRentals.com/Twitter
Like us on Facebook: www.UnitedRentals.com/Facebook
Join us on Google+: www.UnitedRentals.com/Google
See more videos: www.UnitedRentals.com/YouTube
Top Benefits
- Paid Parental Leave
- United Compassion Fund
- Employee Discount Program
- Career Development
- Promotional Opportunities
- Vacation Buy Up Program
- Early Wage Access
- Paid Sick Leave
- Health Plans
- Financial Plans
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