Trainer, Security
About this role
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
- Facilitate training using approved SOPs, lesson plans and other training resources provided to ensure ambassadors are comfortable working in their assigned area or with their assigned equipment. This training will certify, test, audit, and properly document, as required, the ambassadors training according to the Standard Operating Procedures of the assigned area or equipment.
- Ensure that the ambassadors receive the highest quality training related to safety and guest service
- Observe ambassador's performance and supplement training on a continuous basis
- Role model daily operations and procedures in completing your responsibilities as a Security Officer
- Participate and assist with required compliance training
- Maintain a safe work environment and identify potential safety hazards.
- Perform other duties as assigned
What it takes to succeed:
- Be at least 18 years of age
- Be a current Security Officer at the park and meet all the requirements of that role.
- Be in good standing (cannot have written warning or higher level of corrective action).
- Be able to thoroughly and effectively train new ambassadors in proper area procedures, safety procedures, and proper guest services
- Have strong written and verbal communication skills and be able to provide exceptional guest service
- Be able to maintain composure in stressful situations, multitask, make quick decisions, troubleshoot problems with training, and adapt to changes in a fast-paced work environment
- Be able to train on and properly use protective gear
- Be able to work independently with little to no supervision
- Be able to work in a team environment
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Company at a glance
United Parks & Resorts Inc. (NYSE: PRKS) is a leading theme park and entertainment company with a world-class portfolio of seven brands across 13 parks in the United States and Abu Dhabi. The Company’s award-winning portfolio of iconic brands includes SeaWorld, Busch Gardens, Discovery Cove, Sesame Place, Water Country USA, Adventure Island, and Aquatica.
Our portfolio offers experiences for guests of all ages to enjoy exhilarating thrill and family-friendly rides and coasters, inspiring up-close encounters and educational presentations with wildlife, and exciting shows, concerts, and live performances.
We are committed to wildlife conservation globally, and all three SeaWorld parks, plus Discovery Cove and Busch Gardens Tampa Bay, are accredited members of the AZA, one of the world’s foremost professional zoological organizations. Our parks serve as one of the largest marine animal rescue organizations in the world, actively participate in endangered species survival programs, and make significant contributions to science through field research and the study of animals in our care.
Website: www.UnitedParks.com
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