Fulfillment Manager

Mountain Medical Supply is looking for a strong Fulfillment Manager to manage both the staff and administrative functions of “pull from inventory” order processing, product delivery, inventory control, and fleet management. We are seeking a friendly and outgoing candidate with our shared values to become a member of our team. This is an office position located in Idaho Falls, ID. Typical workdays and hours are M-F from 9am to 5pm with the occasional after-hours/weekend delivery.

Main Responsibilities

• Manage day-to-day fulfillment staff and fulfillment operations, including daily deliveries.
• Monitor and manage inventory stock, place stock re-orders, and process “from inventory” client medical supplies/equipment sales orders through Brightree software system.
• Manage the delivery and set up of durable medical equipment in client homes.
• Maintain proper documentation for deliveries and service requests.
• Perform equipment maintenance and troubleshoot equipment malfunctions.
• Manage product returns and the cleaning and sanitization process of returned equipment.
• Manage the maintenance, cleaning, and operation of delivery vehicles.

Qualifications

• Work experience with durable medical equipment (DME) is required.
• Preference given to those candidates with prior experience using Brightree Software or other ERP or WMS systems preferred.
• Preference given to those candidates with proficiency in managing staff/employees, scheduling deliveries/maintenance, and managing delivery/service vehicles.
• Great communication skills and disposition with clients
• Good driving record
• Competency with computers and using Microsoft applications is necessary.
• Strong organizational skills.
• Ability to multi-task, prioritize duties and delegate troubleshooting issues to the appropriate team member.