Security Supervisor

· Serve as the on-shift supervisor and shift commander, providing direct leadership, guidance, and accountability for all assigned security personnel and ensuring consistent, high-quality service delivery.

· Conduct roll-call briefings to communicate operational priorities, safety information, staffing assignments, and expectations for Security Officers, Security Officers First Class, and Senior Security Officers.

· Monitor staff performance throughout the shift, providing coaching, corrective guidance, and timely documentation of performance concerns, commendations, or policy violations in accordance with procedures.

· Oversee and command responses to high-acuity, complex, or multi-scene incidents, ensuring compliance with departmental policy, legal requirements, and safety standards.

· Review, approve, and ensure accuracy, completeness, and compliance of incident reports, safety documentation, and investigative summaries; return incomplete or deficient reports for correction as necessary.

· Conduct or oversee follow-up investigations, including secondary interviews, evidence review, and documentation validation; coordinate with Investigations, Risk Management, HR, Legal, and law enforcement as appropriate.

· Assess and adjust staffing throughout the shift to address callouts, high-acuity units, special events, emergent situations, or operational surges; ensure adequate coverage across assigned areas.

· Serve as the primary communication and coordination point between field personnel, Dispatch, hospital leadership, clinical teams, and external agencies including law enforcement and fire/EMS.

· Ensure compliance with departmental SOPs, post orders, safety standards, and regulatory requirements through active supervision, quality checks, and corrective follow-up.

· Identify safety hazards, operational deficiencies, security vulnerabilities, and equipment issues; implement immediate mitigation strategies and escalate issues to leadership as required.

· Support training, onboarding, and professional development efforts by reinforcing policy expectations, coordinating remedial training, and mentoring assigned personnel.

· Ensure readiness and proper functioning of security equipment including radios, alarms, access control systems, body-worn cameras, and weapons detection technology; initiate corrective actions when deficiencies are identified.

· Represent the Security Department with professionalism, modeling strong customer service, effective communication, and appropriate conflict-resolution skills in all interactions.

· Prepare and submit supervisory documentation including shift summaries, incident escalations, performance notes, and staffing concerns for Lieutenant or Manager review.

· Act as the incident commander during emergencies, implementing emergency plans, coordinating evacuations, and maintaining operational control until relieved by higher command.

· Perform all other duties as assigned.

· High school diploma or equivalent (GED)

· Three (3) years of security experience

· Completion of an approved de-escalation course on crisis intervention is required within 90 days of starting in the position.