Housekeeping Supervisor (PLJA)
About this role
Key Responsibilities:
- Oversee pre-arrival, arrival, during-stay, and departure housekeeping operations for assigned properties.
- Ensure that properties are cleaned and maintained to the highest standards.
- Assist in training housekeeping staff, ensuring they understand company policies and procedures.
- Organise staff rosters, assign workloads, and monitor housekeeping staff and contractors.
- Issue keys in accordance with departmental procedures and ensure staff have adequate cleaning supplies.
- Set and maintain high standards for staff appearance and behaviour.
- Report maintenance issues and ensure appropriate follow-up.
- Verify the legitimacy of individuals entering properties.
- Collaborate with the Housekeeping Coordinator for efficient scheduling.
- Manage purchase orders and requests, ensuring timely delivery of items.
- Organise end-of-season maintenance and spring-cleaning programs for soft furnishings and other areas.
- Conduct stock takes and ensure properties are stocked with necessary supplies.
- Attend to client requests and manage personal items left in properties.
- Ensure proper handling of personal and household laundry, particularly in overseas properties.
- Organise service rotas and supervise staff when clients are in residence.
- Assist clients with personal tasks such as sourcing items, shopping, and booking restaurants.
- Handle flower and chocolate orders, general shopping, and pet care duties.
- Assist in setting up new or rental properties as needed.
- Liaise with other departments and attend departmental meetings.
- Supervise timesheets and rotas and handle ad-hoc duties as required.
- Any tasks or responsibilities as requested by management within the scope of the position.
Knowledge and Skills:
- COSHH, manual handling, and health and safety certifications (Essential)
- Proven housekeeping experience (Essential)
- Supervisory or management experience (Essential)
- Proficient in Microsoft Word, Excel, and Outlook (Essential)
- Clean driving license (Desirable)
Company at a glance
UKME is dedicated to providing a Six Star quality private concierge service to exclusive VIP Clients, across the areas of Property Maintenance, Housekeeping, Hospitality and Procurement backed up by our business services of Finance, IT and Human Resources services.
Not only do UKME provide its Clients with first class chauffeuring, housekeeping and operational services, but also gives them high quality technical support, essential in today’s high tech world.
UKME only recruits and employs the highest calibre of staff to work with its VIP Clients and has a very strong network of strategic partners and suppliers that it uses to deliver 6 star quality services and solutions to its Clients.
At UKME, we have a "can do" attitude to every request from our Clients, no matter how unique or challenging.
If you are interested in joining our team please visit our recruitment page at www.ukme.co.uk
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