Dues Operator
About this role
Dues Operator
Position Summary
The Dues Operator is responsible for managing collections on past due member account balances across all balance types, including personal training packages, monthly EFT dues, and recurring à la carte charges. This role requires consistent, professional outreach and follow-up to resolve delinquent accounts while preserving a positive member experience.
The Dues Operator is responsible for managing collections on past due member account balances across all balance types, including personal training packages, monthly EFT dues, and recurring à la carte charges. This role requires consistent, professional outreach and follow-up to resolve delinquent accounts while preserving a positive member experience.
Key Responsibilities
- Proactively contact members with past due balances via phone and email
- Manage a consistent follow-up cadence until balances are resolved or accounts are escalated per policy
- Collect on all balance types: personal training, monthly EFT, and recurring à la carte dues
- Document all member communications and payment arrangements accurately
- De-escalate member concerns and resolve billing disputes professionally
- Coordinate with club-level staff and management on chronic delinquency cases
- Maintain accurate records of collection status and outcomes
Required Skills & Qualities
- Strong verbal communication skills; comfortable and confident on the phone
- Excellent customer service orientation, even in difficult conversations
- Positive, professional attitude under repetitive or resistant interactions
- Highly organized with strong follow-up discipline
- Ability to multi-task across a high volume of accounts
- Comfortable with account/billing software and email correspondence
Preferred Experience
- Prior collections, billing, or customer service experience
- Experience in fitness, membership-based, or subscription industries a plus
Company at a glance
UFC GYM is the global leader in MMA-inspired fitness. Train Different in 150 locations around the world.
Rooted in authenticity, UFC GYM is an extension of the Ultimate Fighting Championship® and proud to make the training programs and benefits of elite MMA athletes accessible to all, regardless of age or athletic ability. The company was founded in alliance with New Evolution Ventures™ (NeV), developers of many of the world’s most successful fitness brands.
For more information, visit www.ufcgym.com or explore career opportunities at www.ufcgym.com/careers.
Founded2009
Team Size1,001-5,000 employees
WorkspaceOn-site
IndustryWellness and Fitness Services
Location
Chicago, Illinois, United States
Websiteufcgym.com
LinkedInLinkedIn
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