Senior Renewals Manager, EMEA Enterprise
About this role
About Coursera + Udemy
Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI.
Why join us now?
AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.
Shape what comes next
By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.
Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below.
About this role:
We are looking for an Enterprise Renewals Manager to help us grow our revenue base and continue to drive world class retention and renewal rates. This role will partner with our Customer Success and Account Executive team to maintain and grow our account base.
The Renewal Manager will proactively manage a portfolio of 150+ client renewals ensuring on-time customer retention and high dollar over dollar renewal rates.
What you’ll be doing:
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Proactively report to senior management on the portfolio of accounts, focusing on goal attainment and recommended course corrections
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Partner with field sales and customer success to sell multi-year subscription renewals, upselling and demonstrating business value of our subscription
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Strategize with the Customer Success Manager and Account Executive on different renewal scenarios for each client
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Leverage the renewal activity to promote upsells alongside Account Executives
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Directly negotiate all terms with client procurement teams
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Prepare proposals, including renewal rate calculations, and contract preparation
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Work closely with Finance and Legal teams to ensure all contracts are accurate
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Verify contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions are in line with company guidelines and policy
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Respond to questions from Customer Success Managers, Account Executives and UFB leadership on any aspect of the renewal
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Maintain a 4-month rolling forecast and track sales activity in SFDC
Qualifications:
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3-4 years of B2B SaaS renewals experience working with Enterprise customers and comfortable managing deal sizes >$100k
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Ability to negotiate terms for complex deals while maintaining great client relationships
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Superior time management skills; excellent attention to detail
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Solid experience managing clients with Salesforce.com, Gainsight a plus
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Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes
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Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together
- Second language a plus: French or German
Posting Date: 7th August 2026
Application Window:
We anticipate the application window will be open until 21st August 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.
We anticipate accepting applications for this role on an ongoing basis.
Why work here?
You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.
AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.
You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.
You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.
You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?
Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.
Our Benefits Start with U
Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
Company at a glance
Udemy was founded in 2010 with a mission to improve lives through learning by democratizing access to skills development. Today, we've grown into one of the world's largest AI Powered Skills Acceleration Platform, with nearly 85 million learners worldwide and over 1.1 billion course enrollments.
Our global skills ecosystem connects learners with 85,000 expert instructors across more than 250,000 courses in 77 languages. From programming and data science to business strategy and creative skills, we offer hands-on learning experiences designed for immediate real-world application.
Udemy serves both individual learners advancing their careers and organizations building future-ready teams. Our AI-enhanced platform personalizes learning journeys, helping professionals master in-demand skills in today's rapidly evolving, skills-first economy. With over 17,000 business customers and growing demand for AI literacy across industries, we're transforming how the world learns and works.
Whether you're an individual looking to upskill, an instructor ready to share expertise with millions, or an enterprise building workforce agility, Udemy is where skills happen.
Top Benefits
- Access to Udemy courses
- Monthly UDay
- Learning budget
- Health coverage
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