Hospital Assistant 3 Per Diem

JOB SUMMARY

Provides direct support to the Breast Imaging Department including Radiologists, Technologists and patients.  Primary responsibilities include direct patient care, assisting Radiologists with breast imaging procedures, and supporting Technologists. Other responsibilities include knowledge and execution of current organizational/departmental policies and procedures, breast imaging exam details, and inventory/supplies (including but not limited to medication).  As a representative of the Breast Imaging Department HAIII’s are required to always maintain professionalism and facilitate interdepartmental communication.  

The flexibility to orient and work at all UCSF Medical Center locations is required.

Responsibilities

DUTIES & ESSENTIAL JOB FUNCTIONS

LIVING PRIDE STANDARDS

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior.  These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.   

• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. 

• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. 

Work Environment

• Keeps working areas neat, orderly and clutter-free, including the hallways.  Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

• Picks up and disposes of any litter found throughout entire facility. 

• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. 

• Protects the physical environment and equipment from damage and theft.

OTHER FUNCTIONS AND RESPONSIBILITIES

• Performs other duties as assigned.

• Equipment cleaning in accordance with Infection Control Standards

• Practicing and maintaining department safety policies including MR and Radiation Safety

• Practicing and maintaining State and other regulatory body (e.g. JCAHO) policies

• Demonstrates accountability and responsibility for department expectations and standards

• Ability to work with minimal supervision 

• Assists other departments when necessary

Qualifications

REQUIRED QUALIFICATIONS

• High School Diploma

• Three (3) years of experience

• Read and write in the English Language

• Flexibility in scheduling, ability to rotate shifts and coverage for weekends and holidays if necessary

• This position requires flexibility to orient and work at all UCSF Medical Center locations

• Ability to read medical reports/chart notes/exam orders
• Working knowledge of Apex/PACS/Microsoft Office
• Budgetary consciousness (use of time, supplies and productivity)
• Follows policies and procedures.

PREFERRED QUALIFICATION

• Previous experience in a hospital acute care setting or imaging center

• Medical Assistant Certification

REQUIRED LICENSES/CERTIFICATIONS

• BLS Certification