Quality Engineer 2
About this role
JOB CODE
PHL5246
JOB PROFILE NAME (Title)
QA Engineer 2 - Operations
MANAGEMENT LEVEL
39 Senior Professional
DISCIPLINE
Quality Assurance
REPORTS TO
FSLA CLASSIFICATION
Exempt; Pay Rate Type: Salary
The QA Engineer 2 - Operations ensures operational quality across releases and environments. This role designs and executes test plans, validates defect fixes, and monitors production health to protect customer experience. The position collaborates with development, product, and support teams to streamline release readiness and drive continuous improvement. The engineer builds automated checks, maintains test data, and improves observability for rapid issue detection. Success is measured by defect leakage reduction, test coverage growth, and stable, predictable deployments.
Understands the principles of parts, product and service quality evaluation and control and can relate to the organization's goal that aims to minimize the costs of reworking or waste and maximize customer satisfactions through products innovation and breakthroughs.
Position Overview
QA Engineer 2 - Operations
JOB CODE
PHL5246
JOB PROFILE NAME (Title)
QA Engineer 2 - Operations
MANAGEMENT LEVEL
39 Senior Professional
DISCIPLINE
Quality Assurance
REPORTS TO
FSLA CLASSIFICATION
Exempt; Pay Rate Type: Salary
The QA Engineer 2 - Operations ensures operational quality across releases and environments. This role designs and executes test plans, validates defect fixes, and monitors production health to protect customer experience. The position collaborates with development, product, and support teams to streamline release readiness and drive continuous improvement. The engineer builds automated checks, maintains test data, and improves observability for rapid issue detection. Success is measured by defect leakage reduction, test coverage growth, and stable, predictable deployments.
Understands the principles of parts, product and service quality evaluation and control and can relate to the organization's goal that aims to minimize the costs of reworking or waste and maximize customer satisfactions through products innovation and breakthroughs.
Essential Job Skills/Duties
• Drive and improve advanced quality planning (AQP) and system processes
• Execute transfers, mass production, and process sustainment
• Establish standardization and monitor containment actions for quality issues
• Develop and review process controls (FMEA, SPC, MSA, Control Plans, etc.)
• Ensure product and parts meet customer requirements
• Lead root cause analysis and implement corrective actions
• Drive cross-functional improvements based on failure analysis and data
• Validate effectiveness of actions through audits and performance tracking
• Lead continuous improvement and change management initiatives
Required Technical Skills
• Continuous improvement and quality manufacturing
• Problem-solving methodologies (PDCA, DMAIC, 8D, 7QC tools)
• Mobile testing, repair, troubleshooting, and diagnostics
• Knowledge of advanced mobile communications technology
• Advanced quality planning and non-conformance handling systems
• Familiarity with management and quality standards (ISO, EMS, IMS, IPC, JEDEC)
• Technical writing, communication, leadership, and MS Office skills
Required Soft/Leadership Skills
• Clear, concise written and verbal communication.
• Analytical problem solving under time pressure.
• Collaborates effectively across teams.
• Drives continuous improvement initiatives.
Required Education & Experience
• Bachelor's degree in a technical field.
• 2+ years software quality assurance experience.
• Hands-on automated and manual testing experience.
Preferred Education & Experience
• Background in electronics manufacturing set-up
Preferred Licenses/Certifications
• Lean Six Sigma
Supervisory Responsibilities
• May mentor junior QA team members.
• No direct people management responsibilities.
Company at a glance
uBreakiFix by Asurion provides professional repair services for anything with a power button, from smartphones, tablets, and computers to game consoles, smart speakers, and drones—and everything in between. While common repairs include cracked screens, battery issues, and water damage, our repair experts have fixed millions of devices and can help with most any tech mishaps. We offer free, no-obligation diagnostics on all gadgets, as well as a low-price guarantee and 90-day warranty on all repairs. When tech breaks, we can fix it at nearly 700 uBreakiFix by Asurion stores across the U.S. and Canada, plus a network of more than 600 We Come to You mobile repair vehicles.
Visit uBreakiFix.com for more information.
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