Operations Team Lead
About this role
JOB CODE
PHL5300
JOB PROFILE NAME (Title)
Operations Team Lead
MANAGEMENT LEVEL
9 Staff
DISCIPLINE
REPORTS TO
FSLA CLASSIFICATION
The Operations Team Lead oversees day-to-day team execution, aligning workload, quality, and timelines to operational targets. This role coordinates cross-functional handoffs, monitors KPIs, and resolves routine obstacles to maintain service levels and throughput. The Team Lead supports process adherence, implements incremental improvements, and ensures clear communication of priorities and status. Responsibilities include coaching team members, assigning tasks based on capacity, and escalating risks with actionable context. Success is measured by predictable delivery, reduced rework, and consistent compliance with standardized procedures.
Company at a glance
uBreakiFix by Asurion provides professional repair services for anything with a power button, from smartphones, tablets, and computers to game consoles, smart speakers, and drones—and everything in between. While common repairs include cracked screens, battery issues, and water damage, our repair experts have fixed millions of devices and can help with most any tech mishaps. We offer free, no-obligation diagnostics on all gadgets, as well as a low-price guarantee and 90-day warranty on all repairs. When tech breaks, we can fix it at nearly 700 uBreakiFix by Asurion stores across the U.S. and Canada, plus a network of more than 600 We Come to You mobile repair vehicles.
Visit uBreakiFix.com for more information.
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