Patient Access Specialist-Freeway Clinic

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date:

09/04/2026

Type of Position:

Administration - Outreach

Job Type:

RegularDay Shift (United States of America)No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

ICE | CORE PA Centralized Clinic Access

Department's Website:

Summary of Job Duties:

The Patient Access Specialist plays a critical frontline role in supporting organizational excellence in patient experience, operational efficiency, and revenue cycle performance. This position is primarily responsible for executing high-volume, detail-oriented pre-service activities to ensure all scheduled appointments are accurately prepared within the electronic health record (EHR) and aligned with payer and provider requirements.

Qualifications:

Minimum Qualifications:

• High School/GED plus 4 years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling.

or

• Associate's Degree plus 2 years of experience in customer service, call center, business office administration, registration, billing, or scheduling.

or

• Bachelor’s Degree

Preferred Qualifications:

• Bachelor’s degree.
• Experience in patient registration, scheduling, or billing in a healthcare environment.
• CHAA certification

Additional Information:

Job Requirements:

• Analyze and reconcile the Daily Appointment Report (DAR) on a daily basis to ensure all scheduled appointments are accurately reflected in the electronic health record (EHR).
• Serve as the subject-matter-expert on Government Payors.
• Provides validation of pre-appointment requirements for government payors, to ensure seamless patient access, reduce claim denials, and support revenue cycle integrity.
• Resolve patient access-related items within billing work queues, including registration inaccuracies, insurance verification issues, and demographic corrections, to facilitate clean claim submission and support efficient revenue cycle operations.
• Provide operational support by ensuring desk coverage as needed.
• Serves as a subject-matter-expert.
• Interacts with and assists the public in a professional and friendly manner as needed.
• Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary.
• Demonstrates positive working relationships with co-workers, management team, and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines.
• Assist internal and external stakeholders as needed with exceptional customer service.

PHYSICAL REQUIREMENTS

Stand: Frequently

Sit: Frequently

Walk: Occasionally

Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

Physical Environment: Inside Medical Facility Environment

Salary Information:

$18.99/hr.

Required Documents to Apply:

Resume

Special Instructions to Applicants:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Feeling, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking

Frequent Physical Activity:

Grasping, Reaching, Standing, Walking

Occasional Physical Activity:

Crouching, Kneeling, Lifting, Pulling, Pushing, Stooping

Benefits Eligible:

Yes