Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

About the team

As a Subrogation Processor, you’ll play a key role in facilitating the recovery process of a claim, which includes contacting outside parties to collect or pay subrogation demands and negotiate a final settlement.

This position requires the candidate to work closely with our claims team, clients, and all related parties to obtain the necessary information to create subrogation recovery opportunities, coordinate the development of evidence to support subrogation recoveries, and pursue these recoveries in accordance with legal statutes, policy provisions, and client handling guidelines. You’ll manage an inventory of subrogation claims ranging from coverage, auto, and property damage. Determining the best course of action for resolution, you’ll work with attorneys, internal and external customers, and businesses.

What you will do

• Conduct investigation to determine a claim's subrogation potential and pursue an appropriate recovery,

• Prepare materials, documentation and in office mail handling on unsettled claims to communicate to all relevant parties inclusive of; claims professionals, clients, attorneys, collection agencies, and possible arbitration, if appropriate, for further legal action.

• Negotiate settlements with responsible parties. If a settlement can't be reached, directs legal action or arbitration versus potentially responsible parties.

• Maintain an active diary to ensure all claims are aggressively pursued

• Actively contribute to continuous improvement in Turo’s processes for claims handling, strive to make Turo's organization a leader in customer service and cost management

• Be an active contributor to Turo’s claims department and a revolutionary culture pioneer

• Meet KPIs for customer satisfaction, financial performance, and employee satisfaction

• Perform all subrogation record keeping by maintaining a current status in documents and notes.

Your profile

• 2+ years of claims experience preferred

• Work experience includes:

  • Claims handling or collections

  • Fast-paced and changing environment

  • Multitasking and time management skills

  • Effective verbal and written communication skills

• Computer skills

• Phone handling skills

• Proficient analytical, problem-solving, prioritization, and organizational skills.

Bonus if you have

• You are the go-to person to answer questions at your current job and are looking for a challenge and a change of pace. 

• Attention to detail is crucial, we work in a marketplace supporting hosts and guests across three geographies.

• You can work in an ever-evolving environment while maintaining quality standards, meeting KPIs, and requiring minimal supervision. 

• Enjoys working in a team environment

• Identify and drive ongoing improvements to our policies and procedures

• Meet KPIs for customer satisfaction, cycle time, recovery

The Phoenix base salary target range for this full-time position is $20 - $23 an hour + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process.

Schedule:

We have hybrid schedules available from Monday to Friday between the hours of at 9:00 AM-5:00 PM

Turo Recruiting Scam Alert:

We’ve learned that there are scammers targeting job candidates by impersonating Turo and its employees. We ask candidates to be careful of fraudulent job postings or suspicious recruiting activity during their job search, especially if they’re contacted through unofficial channels (such as Instagram, Telegram, MS Teams, etc.). In general, Turo interacts with candidates through our Careers page and via turo.com email addresses, and we don’t ask candidates for sensitive financial or personal info or request money as part of the hiring process (so an application fee or equipment costs). If candidates are not sure whether they’re dealing with an impersonator, they can contact Turo’s Recruiting Team at [email protected]. Candidates can also report suspicious activity to the FTC or other appropriate authorities.

Turo AI Policy:

Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews, the use of such tools, including any AI chatbots or note-takers, is not permitted during live interviews or technical assessments. We want to see how you consider and solve problems in real-time, so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question). If during the application process you require the use of an AI-enabled tool as a reasonable accommodation for a disability, please let us know at [email protected].

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!  Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].