About this role
WHAT YOU WILL BE DOING
Sales & Business Performance
Drive and exceed store sales targets and key performance indicators (KPIs).
Analyze business results and implement action plans to maximize store performance.
Foster a results-oriented culture focused on sales growth and client satisfaction.
Leadership & People Development
Lead, motivate, and develop a high-performing team.
Provide ongoing coaching, feedback, and training to enhance individual and team performance.
Support talent development and succession planning within the store.
Client Experience
Deliver a world-class client experience that reflects the TUMI brand.
Build strong client relationships and drive client loyalty through personalized service.
Resolve customer concerns professionally and effectively.
Operations & Brand Standards
Oversee day-to-day store operations, including scheduling, inventory control, cash handling, and compliance.
Maintain visual merchandising and operational standards.
Partner with cross-functional teams to support store initiatives and events.
Who we are:
Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.
Why you'll love working here:
- INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
- PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
- CULTURE & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.
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