Accounts Receivable Manager

Main Responsibilities

• Strategic AR Management: Oversee the full regional and global collections cycle, ensuring accuracy in payment application, reconciliations, and compliance with DSO (Days Sales Outstanding) KPIs.

• Customer Research and Onboarding: Lead the new customer onboarding process (KYC - Know Your Customer), conducting credit risk assessments and validating compliance with country-specific tax and legal requirements.

• Cash Flow and Finance Management: Collaborate in financial planning, bad debt provision management, and cash flow optimization, ensuring accurate projections.

• Tax Compliance: Oversee compliance with local tax regulations (CFDI in Mexico, withholdings, etc.) and international laws applicable to billing and collections.

• Team Leadership: Manage, mentor, and develop multidisciplinary teams, fostering a culture of collaboration, continuous improvement, and operational efficiency.

Academic and Technical Requirements

Education: Bachelor’s degree in Accounting, Finance, Economics, Industrial Engineering, or related fields.

Experience:

• Minimum of 5–7 years in Accounts Receivable, preferably in Shared Services Centers (SSC).

• Strong experience in accounting, provision management, and financial planning.

• Proven experience in customer onboarding processes and legal/tax compliance.

• Languages: Advanced English (bilingual level required for interaction with international customers and teams).

Technical Knowledge:

• Advanced use of ERPs (SAP, Oracle, NetSuite, etc.); Oracle is desirable.

• Strong knowledge of current tax regulations in Mexico and general understanding of legislation across Latin America.

• Advanced Excel and Business Intelligence tools (Power BI, Tableau, etc.).

Managerial Competencies

• Leadership and Talent Development: Proven ability to identify strengths, delegate effectively, and elevate team performance.

• Negotiation Skills: Ability to manage conflicts and negotiate with complex customers across different jurisdictions.

• Analytical Mindset: Focus on process improvement and financial problem-solving through data analysis.

• Collaborative Work: Ability to work cross-functionally with Sales, Legal, Treasury, and Accounting teams.

Suggestions for Searching for This Profile:

Focus on “SSC”: When sourcing candidates, prioritize those who have already worked in Shared Services structures, as they understand process standardization and internal customer service.

Focus on “Compliance”: Given the customer research requirement, look for profiles with experience in Credit Risk or Compliance, in addition to core accounting expertise.

Technical assessment: At this level, it is recommended to include a practical case involving the resolution of a cash flow issue or a complex tax compliance scenario in a foreign country.

The main responsibilities typically include managing collections and the accounts receivable cycle, ensuring proper payment application, overseeing reconciliations and closings, and maintaining indicators such as DSO and cash flow. In a Shared Services environment, it is key to lead the team, standardize processes, and ensure compliance with internal, tax, and audit controls.

Main Responsibilities of an Accounts Receivable Manager in an SSC:

• Coordinate collections and follow-up on overdue balances to reduce past-due accounts and improve working capital.

• Oversee the application of payments, credit notes, reconciliations, and the resolution of unapplied items or discrepancies.

• Lead, train, and develop the AR team by setting goals, monitoring performance, and driving continuous improvement.

• Follow up on aging reports, KPIs, SLAs, and results for finance leadership.

• Work with other areas such as Sales, Credit, Legal, Operations, and Treasury to resolve disputes, block or release credit, and address root causes.

• Ensure compliance with internal policies, SOX controls when applicable, and tax and legal requirements related to billing, collections, and provisions.

• Drive standardization, automation, and process improvement within the shared services model.