Senior Product Owner (Personal Finance Platform)

Our vision is to build a Personal Banker for every Vietnamese citizen - an intelligent, empathetic, and always-available financial companion that helps ordinary people borrow, repay, and manage money affordably and with dignity. The Personal Finance Platform you will help build is the first step toward that vision.

How we work with AI

Trusting Social builds AI-powered lending in partnership with banks and financial institutions, and owns the full AI lending stack - fraud prevention, credit scoring, risk-based pricing, real-time integrations, and an AI agent. Just as important, we are remaking every team as a human–AI fusion: people set the direction and hold the judgment, while AI carries the analytical and execution load. In this role you will work alongside AI agents every day, and you will be expected to get more done, faster, because of how well you use AI.

About the role

You will join the product squad building the Personal Finance Platform, working directly with the Product Lead to ship the first launch in Q4 2026. This is a hands-on execution role: you turn product direction into detailed requirements, working software, and measurable outcomes.

What You'll Do

• Deep customer insight - continuously researching the financial pains, behaviours, and unmet needs of mass-market Vietnamese consumers, and turning them into product decisions.
• The end-to-end customer experience across the platform - making every journey simple, transparent, and trustworthy for first-time and underbanked users.
• Market and competitive awareness - tracking the consumer-finance market, competitor moves, and regulation, and keeping the product direction up to date.
• Feature discovery and detailed requirements - user stories, acceptance criteria, and PRDs - for your assigned journeys on the Personal Finance Platform.
• Launch execution - coordinating day-to-day with engineering, design, data, risk, and bank-partner counterparts to hit launch dates.
• Feature-level metrics - instrumenting, tracking, and reporting adoption and funnel performance, and proposing iterations from the data.
• Daily AI leverage - using AI tools to accelerate spec-writing, analysis, and testing, and verifying AI output against source data.
• Clear, timely communication to the squad and the Product Lead on progress, blockers, and trade-offs.

What We're Looking For

• A genuine passion for solving customers' real financial pains, and empathy for mass-market and underbanked consumers.
• 2–4 years of experience as a product owner, associate product manager, or business analyst on consumer-facing digital products.
• Strong requirement craft - user stories, acceptance criteria, edge-case thinking, and UAT discipline.
• Comfort with data - able to pull and interpret product metrics (SQL a plus) and back decisions with evidence.
• Proven execution and coordination across engineering, design, and data teams.
• Strong daily fluency with AI tools and an appetite to build AI-augmented workflows
• Fluent Vietnamese and English.

Nice to have

• Domain experience in consumer finance, e-wallets or large-scale digital products
• Participation in a zero-to-one product launch.
• Hands-on experience building AI prompts, agents, or multi-step workflows.

AI expectations (mandatory)

Trusting Social is remaking every team as a human–AI fusion, and this role is expected to work AI-first from day one. The successful candidate must:

• Use multiple AI tools every day and pick the right tool for each task, adapting quickly to an unfamiliar setup.
• Build their own prompts and reusable multi-step AI workflows for spec-writing, analysis, and testing.
• Verify AI output against source data and know exactly when not to trust or use AI.
• Show the appetite and trajectory to grow into orchestrating AI agents and people in the team's delivery flow.

What We Offer

Join our vibrant team and enjoy:

• Opportunity to work and learn from one of the best and brightest technology teams in Vietnam
• Be part of a winning team with exponential growth regionally, experience recruiting world-class talents
• Competitive compensation package, including 13th-month salary and performance bonuses
• Comprehensive health care coverage for you and your dependents
• Generous leave policies, including annual leave, sick leave, and flexible work hours
• Convenient central district 1 office location, next to a future metro station
• Onsite lunch with multiple options, including vegetarian
• Grab for work allowance and fully equipped workstations
• Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday
• Unlimited free coffee, tea, snacks, and fruit to keep you energized
• An opportunity to make a social impact by helping to democratize credit access in emerging markets

At Trusting Social, we live by ownership, integrity, and agility in execution. We believe in doing what's right, what's best, and what's innovative. If you're smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We offer the runway to truly make an impact.

Learn more about us: https://trustingsocial.com | https://www.youtube.com/watch?v=inAEDGvOcL8&t=29s