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True Sky Federal Credit Union

MSO I

MMAC Branch, Oklahoma City, OK, US · On-site
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About this role

True Sky Credit Union

Structured Compensation - Job Description

MSO I

Data Year: 2024
Prepared On: 04/30/2024

 

Department:

Branches 

Grade:

7 

Reports To:

Branch Manager

Classification:

Non-Exempt 

Supervises Direct:

0

Supervises Indirect:

0

Approved By:

President

Effective Date:

04/08/2024

Revised Date:

04/08/2024

Role:

Provide a single source of excellent service to serve our members with their financial needs. Proactively cross sells credit union products and services within the guidelines of the established performance program. Active participation to meet branch WIG program, lead measures, and commitments. Provide high quality service to empower our members and enrich their lives.

Essential Functions & Responsibilities:

E

30%

Receives and processes member financial transactions, including deposits, withdrawals, transfers and loan payments and balance cash drawer with 100% accuracy.

E

25%

Enthusiastically promote and cross-sell all Credit Union products and services to enhance our member’s financial well-being.

E

20%

Stay logged into the queues for maximum availability for the members. Maintain appropriate queue times, call ratio, call handle time, and call wait times; put work aside to assist waiting members.

E

15%

Open and service member accounts. Meet or exceed the established individual new accounts goals and member branch WIG expectations. Accurately and confidently assisting members with all member service requests.

E

5%

Adheres to “Great Service Guidelines” to deliver our commitment of providing high-quality service to empower our members and enrich their lives. Promote a positive culture by embracing and adapting to new technology and changes in the workplace.

N

5%

Performs other duties as assigned in a positive and team-oriented manner.

Performance Measurements:

1.

Participate in branch WIG expectations, including commitments to achieve the established individual goals. Attend and engage in weekly meetings making adjustments as required to meet minimum expectations.

2.

Meet or exceed the established expectations of selling all ancillary products and additional products and services..

3.

Consistently deliver exceptional service by following “Great Service Guidelines.” Arrive to work on time to serve members and keep unscheduled absences or tardiness to no more than two per month. Receive acceptable performance feedback from secret shopper program. Promote a positive culture by embracing and adapting to new technology and changes in the workplace.

4.

To stay current and comply with all federal and state regulations including Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC) and all credit union policies and procedures.

Knowledge and Skills:

Experience

One year to three years of similar or related experience. 

Education

A high school education or GED. 

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. 

Other Skills

Must have good communication skills. 10-key calculator, computer skills and typewriter skills. Bilingual skills preferred. 

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 While performing the duties of this job, the employee is not exposed to weather conditions. 
 The noise level in the work environment is usually moderate. 

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Company at a glance

True Sky Credit Union has been serving the Oklahoma City metro area since 1946. We're a not-for-profit and member-owned financial institution providing low rates, minimal fees, and customer service that you can’t beat. What started as a desire to help FAA employees with their financial needs has grown into more than we could have ever imagined. We strive to serve, empower and enrich our members and communities. Here at True Sky Credit Union, we are truly Oklahomans who are passionate about helping our local communities.

Our mission is to serve our members to the best of our ability, empower communities to become educated in finances and enrich our members’ lives by knowing who is handling their money and making their dreams come true.

We're open for business, here for our community, and excited to show you what we can offer you. We have convenient locations in the metro area, including branches in Mustang, Capitol Hill, Norman, Edmond, Moore, Northwest Oklahoma City, Yukon, and even an office at the Mike Monroney Aeronautical Center. Visit us today and see why True Sky Credit Union is where you truly belong.

Founded1946
Team Size51-200 employees
WorkspaceOn-site
IndustryBanking
Location
Oklahoma City, Oklahoma, United States
Websitetrueskycu.org
LinkedInLinkedIn

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