Your Tasks:

• Lead, coach, and develop the Order Management team to deliver excellence across the full order lifecycle, from sales handover through successful delivery and project closure.
• Manage a portfolio of customer accounts and orders while providing operational leadership to the Order Management team, leading by example and supporting the successful execution of customer commitments.
• Coordinate monthly revenue forecasting and proactively drive the team and stakeholders to achieve revenue targets.
• Own and monitor the order pipeline; identify execution risks, remove barriers, drive accountability, and escalate issues as needed.
• Ensure adherence to clean handover policies, SAP order management processes, and customer documentation standards.
• Align with Planning, Engineering, Production, Procurement, Logistics, Finance, and Sales to proactively mitigate risks and ensure timely order execution.
• Conduct regular operational reviews with the team and key functional stakeholders to monitor priorities, workload, risks, and customer commitments.
• Track and improve KPIs including order cycle time, backlog conversion, on-time delivery, revenue realization, documentation performance, customer satisfaction, and team productivity.
• Champion the adoption of AI-enabled tools and digital solutions across the Order Management function, coaching team members on their effective use and identifying opportunities to automate
  repetitive work, improve decision-making, streamline workflows, and enhance operational performance.
• Lead and support continuous improvement initiatives across tools, processes, and team performance.
• Act as the primary escalation point for internal and external issues related to order execution, customer commitments, and operational performance.             

Requirements:

• 5+ years of experience in Order Management, Operations, Customer Operations, Supply Chain, or a related function within a custom manufacturing or industrial environment.
• Proven experience managing customer orders while leading or mentoring teams in a fast-paced operational environment.
• Strong knowledge of SAP SD and experience managing customer orders in ERP systems.
• Working understanding of Incoterms, export controls, and commercial contract execution.
• Experience managing customer relationships and balancing multiple priorities across a portfolio of accounts.
• Proven ability to coordinate cross-functional stakeholders to resolve issues, manage priorities, and deliver customer commitments.
• Project Management Professional (PMP) certification is considered a strong asset.
• Demonstrated AI fluency and experience leveraging modern AI platforms (such as ChatGPT, Microsoft Copilot, Claude, Gemini, or similar tools) to improve productivity, communication, reporting, analysis, and operational decision-making.
• Proven ability to identify opportunities for automation, digitalization, and AI-enabled workflow improvements.
• High sense of urgency and ownership; capable of making sound decisions and driving execution under pressure.
• Skilled at building relationships, influencing without authority, and holding teams accountable for results.
• Excellent organizational, analytical, and communication skills with the ability to manage competing priorities.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint; experience with Power BI, Tableau, or revenue dashboards is considered an asset.
• Bilingual in English and another language (French, Spanish, or Portuguese) is an advantage.
• Experience within the utility, OEM, or custom-engineered manufacturing sectors is highly valued.          

We offer:

In accordance with the Pay Transparency Act, we are committed to providing clear and accessible information about compensation for this role. The expected compensation range for this position is CAD 95000 - 120000 / Annually. Actual compensation within this range will be determined based on several job-related factors, including relevant education, depth and breadth of experience, professional certifications or license, specialized skills aligned with the role, and internal equity considerations. This role offers a comprehensive total rewards package, including paid vacation, group health benefits, pension plan, bonus, and additional employee programs.

• The opportunity to gain practical experience in the field of optical current measurement technology and sustainable energy transmission in an innovative company.
• You will work in a motivated team on forward-looking projects and gain insights into the latest technologies.
• Support from experienced professionals in handling the latest measurement technology.