About this role
Key Responsibilities
- Handle customer queries via calls, emails, and chat related to flight bookings, fares, schedules and airline policies
- Assist customers with ticket issuance, reissuance, cancellations, refunds, and date changes
- Provide support for schedule changes, flight disruptions, and airline irregular operations (IRROPS)
- Coordinate with airlines, GDS systems, and internal teams to resolve customer issues efficiently
- Ensure accurate documentation and timely follow-ups on customer cases
- Adhere to airline fare rules, SOPs, and compliance guidelines
- Maintain high levels of customer satisfaction through professional communication
- Meet defined quality, productivity, and TAT benchmarks
Requirements
- Graduate in any discipline (Travel & Tourism preferred)
- 1–3 years of experience in travel customer support or airline operations
- Working knowledge of GDS systems (Amadeus / Galileo / Sabre)
- Experience with B2C or B2B travel clients is an added advantage
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?