About this role
We are looking for an execution-oriented and highly organized Senior Executive of Post Sales (Holidays) to manage the end-to-end post-booking operations lifecycle. Acting as a critical coordinator between clients, suppliers, accounts, and operations, you will lead
with exceptional service standards to convert initial bookings into flawlessly managed and unforgettable travel experiences.
Key Responsibilities
- POST SALES OPS : Ensure all holiday booking components (hotels, transport, flights) are thoroughly verified and confirmed inside strict SLAs.
- CUSTOMER EXPERIENCE: Serve as the main touchpoint for clients pre-travel, managing modifications, cancelations, and escalations professionally.
- SUPPLIER LOGISTICS : Coordinate closely with global DMCs, hotels, airlines, and internal visa/contracting teams to guarantee seamless execution.
- FINANCE & COMPLIANCE: Liaise with Accounts for payment reconciliation, booking parkings, balance collections, refunds, and supplier pay-outs.
Requirements
- 3–5Years (OTA, DMC, or Holiday Ops)
- Destinations expertise, Booking workflow, MS Excel, basic visa structures.
- Strong communication, escalation resolution, detail-driven precision, and performance under operational timelines.
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