Remote Medical Customer Service Agent

TSI is seeking a customer service agent with medical background to act as a centralized resource to facilitate quality gap closure. Will assist in scheduling and scheduling doctor appointments for patient exams. To be successful in this role, you will need to have at least one to two years of prior experience in a medical setting.

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

• Schedule appointments for patient consultations, procedures and follow-up visits with medical personnel via phone calls to patients
• Updating/ requesting Dr appointments via EPIC client system, including but not limited to: Mammo; Colon; A1C; Neuropathy; WCC; Annual Wellness; Basic Metabolic; Panel; Dexa Bone Density; Hospital TCM; Fit Kit; Cologuard; Eye exam
• Patient reminder and follow-up calls prior to next visits
• Enter all patient data accurately in client system for medical reference
• Coordinate with health care professionals about schedules, patients and any changes
• Resolve scheduling conflicts as they occur
• Maintains patient confidence and protects operations by keeping patient care information confidential
• Serves and protects the physician or health care provider practice by adhering to professional standards, policies and procedures, federal, state, and local requirements, HIPAA, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards
• Delivering compassionate support, attention, and assistance to patients

• High School Diploma, GED or equivalent required
• 1-2 years’ prior experience in a medical office setting
• Experience with EPIC platform for patient scheduling required
• Experience with clinical roles for the population health scope of work is a plus
• Strong work ethic that exhibits high ethical and moral standards
• Must be able to communicate effectively, with high interpersonal skills to assist patients

For Remote Positions:

• The minimum internet speed requirements for remote work are as follows:
  • Broadband internet connection (No DSL, or Dial Up)
  • Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
  • Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.