Manager Community Engagement & Insights

You’re agile, keen and open to meaningful work and opportunities that come your way.

Here's your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for more people than you've imagined.

In this role, you'll:

Delivering best-practice community and stakeholder engagement across Transport for NSW, you will lead the planning, design, delivery and evaluation of proactive and out-of-cycle engagement programs that help shape decisions, build trust and strengthen outcomes for customers and communities.

You will develop and deliver strategic engagement and stakeholder programs; mapping and building relationships with key stakeholders, identifying emerging community issues and opportunities, and designing innovative engagement approaches that ensure diverse community perspectives are understood and represented.

This role will see you support the collection, analysis and interpretation of community and stakeholder data and insights, develop and apply evaluation and continuous improvement frameworks, design and maintain engagement systems and tools, and collaborate across Transport for NSW to embed evidence‑based and data‑informed engagement practices that strengthen community trust and outcomes.

You will lead new ways of using data, insights and innovation to improve engagement performance and decision‑making in fast‑paced, delivery‑focused project environments with multiple programs and competing priorities.

This is a permanent, full-time role based at our Parramatta office.

For more information on this position and business unit, view the role description and information pack.

About you

You bring experience in community and stakeholder engagement, communications, public policy, customer experience or a related field, with a strong ability to develop and deliver engagement programs, build trusted stakeholder relationships and translate community and stakeholder feedback into practical outcomes.

You are equally comfortable planning and facilitating engagement activities, advising on stakeholder strategies, identifying emerging issues and opportunities, and using data, insights and evaluation techniques to inform recommendations and improve engagement effectiveness.

You’re recognized as a collaborative and analytical specialist, who can balance strategic thinking with delivery, working across complex stakeholder environments to achieve meaningful outcomes for customers and communities. You are also skilled at developing dashboards, reports and insight‑driven recommendations, and experienced in applying evaluation methods.

 
You're a manager capable of supporting the creation and operation of a new function in CSE, of leading your team through this establishment process whilst advising the CSE executive team about progress and impact.
 

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.  

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.