Manager Business Process Design
About this role
You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.
You're future focused and know how important it is to create and deliver designs that shape user experiences. You'll help us leverage emerging technologies to transform the way whole communities interact.
In this role, you'll:
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You will lead business process architecture, identifying and prioritising improvement opportunities to deliver enterprise-wide operational efficiencies across NSW Motorways.
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You will drive the design, optimisation and governance of business processes in a complex transformation environment involving diverse stakeholders.
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You will mentor a team of analysts to grow business process capability and foster independent thought to come up with innovative approaches to problem solving to meet project objectives.
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You will build and be responsible to maintain an enterprise process library to support consistent business, customer and community outcomes.
For more information on this position and business unit, view the role description and information pack.
About you:
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You have demonstrated experience in business process architecture, process design and continuous improvement across complex operational environments.
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You’re recognised as a collaborative leader, skilled at mentoring and coaching teams and stakeholders to navigate change and achieve outcomes.
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You bring experience influencing senior stakeholders and leading multidisciplinary teams to deliver sustainable organisational improvement and customer-focused outcomes.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM on Tuesday, 1 September 2026.
For more information about this role, please contact [email protected].
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
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Company at a glance
We’re an innovative NSW government organisation comprised of a network of agencies and divisions that keep the state moving. Our focus is on delivering safe, reliable and integrated transport networks for everyone.
With over 28,000 team members, we’re committed to inclusion, diversity, and opportunities across metro and regional areas. Join us in shaping a transport network that meets the needs of customers now and into the future.
Right now, we’re focused on making transport fairer and safer for everyone and delivering a more resilient and reliable network. It is all with the view of continually creating better passenger journeys and safer travel for the people using our networks. This also means meaningful employment opportunities across metropolitan and regional areas, with careers in engineering, technology, safety, design, planning, maintenance and frontline jobs delivering services to our passengers.
We’re not just about what we do, but how we do it. Our culture embraces innovation, diversity, and collaboration, ensuring our people thrive while making a lasting impact.
The road ahead is full of opportunity - join us in building the future of transport in NSW.
Top Benefits
- Flexible work options
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