Dispatcher - Long Beach, CA

Job DetailsJob Location: Corporate - Long Beach, CA 90815Salary Range: $27.00 - $30.00 Hourly

Job Description

FLSA: Non-Exempt

Position Title: Dispatcher

Reports to: Dispatch Supervisor

Supervisory Responsibilities: No

Shift is 4/10's Friday to Monday from 6AM - 5PM

Job Summary

The Dispatcher serves as the operational control point for coordinating personnel, vehicles, equipment, and service activities. This role ensures efficient resource deployment, real‑time communication, and rapid issue resolution while maintaining compliance with safety, regulatory, and customer service standards. Dispatchers must balance multiple competing priorities in a fast‑paced, high‑pressure environment.

Operational Coordination

Receive, review, and prioritize incoming service requests, delivery orders, or emergency calls
Assign traffic controllers based on availability, skill level, location, and job urgency
Develop and maintain daily, weekly, and shift‑based dispatch schedules
Monitor active jobs to ensure adherence to timelines, routes, and service-level agreements (SLAs)
Reassign or reroute resources in response to traffic, weather, equipment failure, staffing shortages, or emergencies

Communication & Liaison Duties

Act as the primary communication hub between field staff, supervisors, vendors, and customers
Maintain constant contact via phone, messaging platforms, and dispatch software
Provide clear instructions, updates, and safety guidance to employees in the field
Communicate service delays, ETA adjustments, or emergency notifications to customers and stakeholders
Escalate operational or safety concerns to management as necessary

Monitoring & Tracking

Track vehicles, personnel, and assets using GPS and dispatch management systems
Monitor real‑time operational data (location, progress, duration, downtime)
Confirm check‑ins, job completions, and shift changes
Identify inefficiencies, bottlenecks, or potential service disruptions

Documentation & Reporting

Accurately document all dispatch activities, communications, and incidents
Maintain logs, call records, run sheets, incident reports, and service confirmations
Ensure all dispatch records meet legal, regulatory, and audit requirements
Prepare operational reports related to response times, productivity, and service outcomes
Support billing, payroll, and compliance processes through precise data entry

Safety & Compliance

Enforce company safety protocols and operational procedures
Monitor compliance with DOT, OSHA, and other applicable regulations (when applicable)
Respond to accidents, incidents, or emergencies following established escalation procedures
Coordinate emergency response and support services when needed

Customer Service

Provide professional, calm, and courteous interaction with customers always
Address customer inquiries, complaints, and service concerns
Provide accurate status updates and realistic expectations
De‑escalate high‑stress or emotionally charged situations with professionalism

Required Qualifications

High school diploma or GED (required)
2+ years of dispatcher, logistics, operations, or call‑center experience (preferred)
Demonstrated ability to multitask and prioritize in a fast‑paced environment
Strong verbal and written communication skills
Proficiency with computers, dispatch software, and Microsoft Office or similar tools

Preferred Qualifications

Dispatcher certification (e.g., emergency, transportation, or industry‑specific)
Knowledge of local geography, traffic patterns, and service zones
Experience with GPS tracking systems and fleet management software
Bilingual communication skills (industry/location dependent)

Tools & Technology

Dispatch management systems
GPS and fleet‑tracking platforms
Spreadsheets, email, and reporting software

Equipment Operated

Computer (Keyboard, mouse)
Phone
Office equipment (printer, copy machine, etc.)

Physical Requirements & Work Environment

Requires sitting for prolonged periods of time
Requires using hands to handle, control or lift objects
Requires lifting up 40lb
Requires repetitive motion of hands

This job description is not intended to be all-inclusive, and employees will also perform other duties as assigned by management as required.

Traffic Management LLC (TML) reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.
Qualifications