Lead GSOC Communications Systems Operator
About this role
Job Title: Lead GSOC Communications Systems Operator Liason
Location: Joint Base Andrews, Maryland
Job Responsibilities
Trace Systems is seeking a Lead Government Security Operations Center Communications Systems Operator Liaison to lead 24/7 mission support for Executive Aircraft. This position serves as the senior operational interface among GSOC leadership, airborne Communications Systems Operators, technical teams, and commercial satellite communications providers. The project associated with this position is currently in the proposal stage.
- Lead continuous GSOC communications support and help maintain 100 percent staffing coverage, 24 hours per day, 365 days per year.
- Track Executive Aircraft in flight, coordinate response to communications issues and incident calls, and support trend-analysis activities.
- Use Command and Control tools and approved collaboration platforms, including Mattermost, to support aircraft in flight.
- Provide GSOC leadership with expert guidance on Mission Communications Systems aboard C-32, C-40, and C-37 Executive Aircraft.
- Provide expert troubleshooting guidance to airborne Communications Systems Operators during MCS anomalies and outages.
- Review GSOC flight-monitoring solutions and recommend improvements to web-based capabilities supplied by commercial SATCOM providers.
- Lead shift handoffs, escalation, operational reporting, knowledge transfer, and coordination with engineering and incident-response teams.
Minimum Qualifications
- Active, in-scope US Government issued Top Secret clearance (minimum); higher-level eligibility may be required based on assigned access.
- Due to the nature of the work and contract requirements, US Citizenship is required.
- Candidates must meet the applicable DoD 8140 qualification requirements for the assigned work role. DoD 8140 Work Role(s): 411 Technical Support Specialist, Proficiency Level: Advanced; and may qualify through education, military training, certifications, or a combination thereof.
- Qualifying credentials include a Masters or Ph.D degree in Computer Science or Cybersecurity or Data Science or Information Systems or Information Technology or Software Engineering or completion of relevant military training.
- Qualifying certifications may include SecurityX/CASP+, CCNP Security, CISA, FITSP-O, SSCP, or other DoD 8140-approved certifications. Higher proficiency-level or equivalent DoD 8140-approved certifications applicable to the assigned work role may also be accepted.
- Strong verbal and written communication skills and the ability to coordinate effectively with technical and non-technical personnel.
- Ability to work in a secure DoD environment and comply with applicable Air Force, installation, and program security requirements.
- 5+ years of operational communications, command-and-control, airborne communications, SATCOM, or network operations experience.
- Demonstrated experience leading shift-based operational support and coordinating real-time incident response.
- Experience with C-32, C-40, C-37, Mission Communications Systems, executive airlift, COMSATCOM, or GSOC operations.
- Ability to interpret technical information and guide operators during high-priority mission events.
- Ability to work assigned shifts, weekends, and federal holidays in support of 24/7/365 mission operations.
Desired Qualification
- Former military airborne communications, command post, network operations, or communications systems operator experience.
- Prior military service or experience supporting Department of Defense or U.S. Air Force customers.
- Experience supporting mission-essential communications in distributed, multi-site environments.
Education
- High school diploma or equivalent required; bachelor's degree in computer science, information systems, or a related field preferred.
Trace Systems
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
Company at a glance
Trace Systems Inc. is an industry leader in digital transformation, assured communications, distributed edge architecture, cloud-based cross domain solutions, and global defense services. With expertise in global operations, Trace has established strong geographic footprints across North and South America, Europe, Africa, the Middle East, and Indo-Pacific regions.
Since our founding, Trace has supported mission critical requirements for the Department of Defense (DoD) in nearly every corner of the globe:
We live and work alongside many of our military customers in austere, hazardous, and tactical ‘down-range’ contingency environments such as Iraq and Afghanistan. We understand and are extensively experienced in how to operate and support our customers in these challenging environments.
We support coalition customers globally in CENTCOM, AFRICOM, EUCOM, INDOPACOM, SOUTHCOM, and NORTHCOM. Based on our extensive experience in theater, we know how to navigate the complexities of living and working in challenging or hazardous environments.
We support combatant commands with solutions and services that require rapid response to requirements on a moment’s notice. We have a long history of supporting immediate reaction and response teams as well as short-notice deployments of highly-specialized teams to address cyber security, networking, systems, command center and communications systems and services requirements.
Trace Systems is an Equal Opportunity employer.
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