Leasing Specialist
About this role
About Townline
Townline is an industry-leading Vancouver-based real estate developer with over 45 years of experience creating thoughtfully designed homes and communities across British Columbia. From townhomes and high-rise towers to mixed-use and alternative housing solutions, Townline is known for its commitment to quality, innovation, and exceptional customer care. With fully integrated in-house Development, Construction, Finance, Sales, Leasing, Customer Care, and Marketing teams, Townline is involved in every stage of the development process.
As a Project Leasing Specialist, you will be responsible for driving the day-to-day leasing operations at our residential rental community, Abode, located in Vancouver. You will be the first point of contact for prospective residents, leading suite tours, managing prospect follow-up, and guiding applicants through the leasing process from inquiry to move-in.
In addition to delivering an exceptional customer experience, you will support the overall success of the leasing program through lead management, market awareness, administrative coordination, and ongoing communication with residents and internal teams. The ideal candidate is customer-service driven, highly organized, sales-oriented, and thrives in a fast-paced environment where relationship building and attention to detail are key.
Key Responsibilities:
- Property Tours and Showings:
- Schedule and conduct property tours for interested parties.
- Highlight property features and amenities during tours.
- Follow up with prospective tenants to answer questions and address concerns
- Marketing and Advertising:
- Develop and implement effective marketing strategies to attract prospective tenants.
- Create compelling property listings for various online platforms and print materials.
- Coordinate with marketing teams to ensure consistency in branding and messaging.
- Prospect/Applicant Correspondence and Communication:
- Serve as a primary point of contact for prospect and applicant inquiries and requests, during the leasing process
- Respond to phone calls, emails, and written correspondence promptly and professionally.
- Communicate lease-related information to prospective and incoming residents, including deposits, tenant insurance requirements, move-in inspections, and elevator booking procedures.
- Lease Documentation and Processing:
- Prepare lease agreements, addendums, and other leasing documents accurately and in a timely manner.
- Review lease terms and conditions to ensure compliance with company policies and regulations.
- Coordinate lease signings and ensure all required signatures and documents are obtained.
- Tenant Screening and Application Processing:
- Process rental applications and conduct background and credit checks.
- Communicate leasing requirements and procedures to prospective tenants.
- Database Management and Recordkeeping:
- Maintain accurate and up-to-date records of lease agreements, tenant information, and property inventory.
- Input data into property management software systems and ensure data integrity.
- Generate reports and analyze leasing trends to support decision-making processes.
- Coordinate with leasing team members to facilitate the approval process for new tenants.
- Property Tours and Showings:
- Schedule and conduct property tours for interested parties.
- Highlight property features and amenities during tours.
- Follow up with prospective tenants to answer questions and address concerns.
- Administrative Support:
- Assist leasing team with administrative tasks such as filing, copying, and scanning documents.
- Provide general administrative support to ensure smooth operations of the leasing department.
Academic, technical and professional competence:
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Sales and/or hospitality-based education or work experience
Required Knowledge and Skills:
- Proven experience in leasing or property management role, ideally 1-3 years in a large scale and/or newly built community
- Excellent communication and interpersonal skills.
- Detail-oriented with the ability to multitask and prioritize tasks effectively.
- Proficiency in property management software (Yardi suite of programs) and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- Polite, professional, cooperative personality and willingness to assist others;
- Ability to adapt to changing needs and demands while remaining calm;
- A proactive sales mindset with a dedication to maintaining a low vacancy rate;
- Ability to take directions and to follow through on assigned work in a timely manner; and
- Maturity, confidence and tact, particularly when dealing with difficult issues or conflicts.
Wednesday to Sunday
Company at a glance
Townline is an industry-leading, Vancouver based real estate developer known for its innovative living solutions, meticulous execution, and unparalleled attention to detail. For nearly 40 years, every Townline project has been defined by a strong focus on home buyer and tenant experience, purposeful design, and an unwavering commitment to enriching the cities and communities we build in.
Townline builds for everyone: single family homes, townhomes, purpose-built rentals, woodframe/low-rise buildings, concrete highrise towers, alternative housing solutions, and a variety of mixed-use communities, listening carefully to the needs of the community and the people who will live or work there.
Townline seeks to add value with meaningful details that complement the lives of individuals and the city through quality construction, thoughtful design, and exceptional, forward thinking amenities, carefully tailored to the unique needs of neighbourhoods and how real lives unfold over time.
Our cohesive approach sets us apart. In-house development, finance, construction, marketing, and sales and leasing teams mean that Townline is continuously involved and committed, at each stage of every project. Our in-house construction team allows Townline to deliver unmoderated efficiency and consistent quality. Our customer care team is a crucial part of our dedication to the individuals and communities with whom we foster long-term relationships built upon trust and respect. Relationships are fundamental to our story: Townline believes in a face-to-face, person-to-person approach with each of our stakeholders, partners, and buyers.
Rooted in honesty and accountability, Townline is wholly committed to meeting each promise and exceeding every expectation. Townline cares deeply about the longevity and vitality of the markets we build in.
That’s the Townline Way.
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