Captain Banquet

Overview

As a Banquet Captain at Town and Country Resort, you’ll be the hands-on leader orchestrating unforgettable events—from elegant weddings to corporate conventions. Supervising a team of around 110 banquet staff, you’ll ensure flawless setup, seamless service, and smooth execution across all banquet venues. Step into a key leadership role in one of San Diego’s premiere meeting and event resorts. With a vast convention footprint and a dynamic team to lead, this opportunity is perfect for a hospitality professional ready to guide extraordinary events and foster team success. Pay Rate $19 #towncountrysd

Responsibilities

• Supervise and coordinate banquet staff during setup, service, and breakdown phases of events.

• Ensure all banquet spaces are arranged precisely to Banquet Event Orders (BEOs) and layout standards.

• Lead pre-event briefings, assign staff duties, and manage staffing levels to meet event needs.

• Monitor guest experience on the floor, promptly addressing questions, requests, or adjustments.

• Serve as the primary contact with event planners and clients before and during functions to ensure satisfaction.

• Collaborate with kitchen, stewards, catering, and other departments to maintain service excellence.

• Uphold safety, sanitation, and alcohol service regulations throughout all operations.

• Manage inventory of banquet equipment, supplies, and linens; report discrepancies promptly.

• Mentor and train banquet staff on service standards, problem resolution, and best practices.

• Assist in other duties as assigned to keep everything running efficiently.

Qualifications

• Minimum of 3 years of experience in banquet or event service leadership at a resort or large venue.

• Strong supervisory and team-motivation skills in high-volume environments.

• Exceptional organizational, communication, and guest service abilities.

• Ability to stay calm, decisive, and solution-oriented under pressure.

• Flexible schedule is a must—events often include evenings, weekends, and holidays.

Physical Requirements:

• Ability to stand and walk for extended periods throughout shifts.

• Frequent bending, kneeling, reaching, and climbing stairs across event spaces.

• Must be capable of lifting, carrying, pushing, or pulling up to 50 lbs, e.g., trays, linens, equipment.

• Comfortable working in dynamic environments—conference centers, ballroom floors, banquet halls, and outdoor spaces.