Field Service Engineer
About this role
Company Description
TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure Every Resource Counts™, has been our strength for over 50 years.
At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.
Join the resource revolution!
Job Description
Join our dynamic team at TOMRA Food as a Field Service Engineer, where you'll play a pivotal role in ensuring the seamless operation of our cutting-edge food sorting systems. We're seeking a highly skilled and motivated individual to take on the challenge of providing top-notch customer service, encompassing commissioning, operation, testing, integration, optimisation, maintenance, training, and repair activities primarily in France.
This role offers the perfect blend of hands-on work and independent problem-solving, making it an ideal fit for a passionate engineering enthusiast. This role offers the perfect blend of hands-on work and independent problem-solving, making it an ideal fit for a passionate engineering enthusiast.
Role and Responsibilities:
- Efficiently deliver field service work to meet cost and time objectives.
- Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations.
- Diagnose and resolve equipment issues, conducting necessary repairs.
- Collaborate with internal departments to enhance customer support processes.
- Conduct installations and adjustments to TOMRA Food equipment as required.
- Provide comprehensive training to customers on the operations and maintenance of our systems.
- Maintain accurate and detailed field reports to guide administrative follow-up procedures.
- Domestic travel up to 80% of the time
Qualifications
- Technical training to BAC+2 level in Electronics, Electrotechnical, Automation, Industrial Maintenance, or related field.
- Fluent in French and able to understand spoken and written English (min. B2) is mandatory for this role. Other languages are a plus.
- Proven experience in on-site preventive and corrective maintenance, supporting industrial customers.
- Willingness to travel up to 80% of the time, primarily within France, with occasional international travel or flexible working hours.
- Good understanding of IT, networking, and PC configuration.
- A valid driver's license.
- Ability to establish and maintain effective relationships with customers, colleagues, and management.
Additional Information
What we offer:
- Up to 10% Annual Bonus – Performance-based STI tied to your success & company goals
- Fully Flexible Hybrid Work – Home-based contract with modern work-life balance
- 100% Company-Paid Family Health Insurance – Comprehensive coverage for you + your whole family
- Extra Security – Prévoyance plan (salary protection + life coverage)
- Premium Equipment – Latest laptop, mobile phone, PPE & professional workwear
- Company Car + Fuel/Charging Card – Modern vehicle for work & private use
- All Travel Covered – Expenses + full travel insurance paid by TOMRA
- Great Time Off – 25 vacation days + additional RTT days
- Long-Term Rewards – Jubilee recognition every 5 years
- Share Purchase Opportunity – Buy TOMRA shares on attractive terms
- Continuous Learning – Tailored training & development via TOMRA Learn
- Team Fun – Regular social activities & events with great colleagues
Company at a glance
We design and manufacture sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world’s most advanced grading, sorting, peeling, and analytical technology.
Over 8,000 units are installed at food growers, packers, and processors around the world for fruits, nuts, vegetables, potato products, grains and seeds, dried fruit, meat and seafood. Our mission is to enable its customers to improve returns, gain operational efficiencies, and ensure a safe food supply via smart and easy-to-use technologies. To achieve this, we operate centers of excellence, regional offices, and manufacturing locations within the United States, Europe, South America, Asia, Africa and Australasia.
TOMRA Food is a member of the TOMRA Group that was founded on innovation in 1972 that began with design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers.
TOMRA has ~100,000 installations in over 80 markets worldwide and had total revenues of ~9,3 billion NOK in 2019. The Group employs ~4,500 globally and is publicly listed on the Oslo Stock Exchange (OSE: TOM). For further information about TOMRA, please see www.tomra.com
Top Benefits
- Annual bonus
- Hybrid work
- Health insurance
- Life coverage
- Company car
- Fuel card
- Travel insurance
- Vacation days
- Share purchase opportunity
- Training and development
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