Field Service Engineer
About this role
Company Description
TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years.
At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.
Join the resource revolution !
Our EMEA North Food division is based in Leuven, Belgium, and we are always looking for passionate individuals to join our organization. For this position, residing north of Brussels is considered an advantage, although it is not a requirement.
Job Description
As a Field Service Engineer, you'll be part of the EMEA North service team and will report to the Field Service Team leader. With "Safety first" mindset throughout the daily work both at company and our customer sites you will:
- Install, commission, and maintain TOMRA sorting machines at customer sites.
- Diagnose and resolve mechanical and electromechanical issues, ensuring minimal downtime.
- Perform preventive and corrective maintenance, upgrades, and retrofits.
- Support customers with training and best practices for daily machine operation.
- Document service activities and provide clear feedback to internal teams for continuous improvement.
- Collaborate with colleagues across service, engineering, and sales to deliver a high-quality customer experience.
Qualifications
- Mechanical education (Requires secondary education diploma, preferably a subject-specific diploma) or proven practical experience in a mechanical field service role.
- An EFK (Elektrofachkraft) together with AuS (Arbeiten unter Spannung) qualification is mandatory.
- Minimum 5 years of experience in Field Service Engineer
- Hands-on experience with mechanical systems (pneumatics, hydraulics, rotating equipment).
- Basic understanding of electrical systems and controls preferred.
- Fluent in English and German; additional languages are an advantage.
- Valid driver's license with a good driving record.
- Willingness to travel across mostly Germany (Austria, Switzerland, and occasionally other European countries - travel planned in advance).
- Comfortable working in industrial environments and on customer sites.
- Independent, proactive, and solution-oriented.
- Strong communication skills with a customer-focused mindset.
Additional Information
Why work for us:
You will have long-term career opportunities, with a globally renowned company and the following:
- A competitive compensation package, including a minimum annual base salary starting from €47.000 gross, depending on experience and qualifications
- Hybrid working policy
- 30 days of annual leave
- Employer contribution to the company pension scheme
- Employer-funded group accident insurance
- Employee share purchase program with preferential conditions for TOMRA shares
- Exclusive employee discounts through the Corporate Benefits platform
- Company bike leasing program, including e-bike options
- Wellpass membership supporting health and wellbeing
- Voiio platform for work-life balance, family support and wellbeing services
- Travel and overnight allowance
- Laptop, mobile, toolbox, work attire and PPE equipment
- Company car (for private use as well)
Company at a glance
We design and manufacture sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world’s most advanced grading, sorting, peeling, and analytical technology.
Over 8,000 units are installed at food growers, packers, and processors around the world for fruits, nuts, vegetables, potato products, grains and seeds, dried fruit, meat and seafood. Our mission is to enable its customers to improve returns, gain operational efficiencies, and ensure a safe food supply via smart and easy-to-use technologies. To achieve this, we operate centers of excellence, regional offices, and manufacturing locations within the United States, Europe, South America, Asia, Africa and Australasia.
TOMRA Food is a member of the TOMRA Group that was founded on innovation in 1972 that began with design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers.
TOMRA has ~100,000 installations in over 80 markets worldwide and had total revenues of ~9,3 billion NOK in 2019. The Group employs ~4,500 globally and is publicly listed on the Oslo Stock Exchange (OSE: TOM). For further information about TOMRA, please see www.tomra.com
Top Benefits
- Hybrid working policy
- 30 days of annual leave
- Company pension scheme
- Group accident insurance
- Employee share purchase program
- Corporate benefits platform
- Company bike leasing
- Wellpass membership
- Voiio platform
- Travel and overnight allowance
- Company car
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