Field Service Engineer - Australia*
About this role
Company Description
Join TOMRA and help transform the future of recycling
At TOMRA Recycling, we develop cutting-edge sensor-based sorting technology that enables smarter resource recovery and supports the circular economy. With more than 11,000 systems installed across over 50 markets worldwide, we are helping customers reduce waste and maximize the value of recyclable materials.
To support our growing installed base and new customer projects across Australia, we are looking for a passionate and hands-on Field Service Engineer to join our team.
If you enjoy solving technical challenges, working directly with customers, traveling to different sites, and making a tangible impact on sustainability, this could be the opportunity for you.
Job Description
The Role
As a Field Service Engineer, you will be responsible for the installation, commissioning, maintenance, troubleshooting, repair, and optimization of TOMRA's advanced sensor-based sorting systems across Australia.
You will act as a trusted technical expert for our customers, ensuring maximum equipment performance while building strong, long-term relationships.
This is a field-based position with regular travel across Australia and occasional international travel.
What You'll Do
- Install, commission, test, maintain, and optimize TOMRA sorting systems.
- Diagnose and resolve electrical, electronic, mechanical, software, and network-related issues.
- Provide exceptional technical support to customers and internal stakeholders.
- Deliver operator and maintenance training to customer teams.
- Coordinate service activities, upgrades, and project-related work.
- Prepare accurate service reports and documentation.
- Identify opportunities for upgrades, improvements, and spare parts sales.
- Collaborate closely with Project Management, Sales, and Technical Support teams.
- Ensure all work is completed safely and in accordance with company and regulatory requirements.
Qualifications
What We're Looking For
Required Qualifications
- Qualification in Electrical, Mechanical, Mechatronics, or a related Engineering discipline.
- Minimum 3 years of experience supporting industrial equipment in a Field Service, Maintenance, or Technical Support environment.
- Strong troubleshooting skills in electrical and electronic systems.
- Solid mechanical aptitude and hands-on approach to problem-solving.
- Strong communication and customer relationship skills.
- Ability to work independently and manage priorities in a dynamic environment.
- Valid Driver's License.
- Australian Citizen or Permanent Resident with unrestricted work rights.
Preferred Qualifications
- Experience with optical sorting technology.
- Experience within the recycling industry.
- Knowledge of industrial networking, IT systems, and cybersecurity concepts.
- Additional language skills.
What Makes You Successful
You are someone who:
- Enjoys solving complex technical problems.
- Thrives in a customer-facing environment.
- Takes ownership and works effectively without close supervision.
- Communicates technical information in a clear and practical way.
- Adapts quickly to changing priorities and challenging situations.
- Is motivated by delivering outstanding customer experiences.
- Has a genuine passion for engineering and technology.
Additional Information
Why Join TOMRA?
- Work with innovative, industry-leading technology.
- Be part of a company driving sustainability and the circular economy.
- Join a global organization with an entrepreneurial and collaborative culture.
- Experience a highly autonomous role with broad exposure to customers and projects.
- Enjoy opportunities for professional development and international collaboration.
Ready to make an impact?
If you're looking for a role where technology, customer interaction, travel, and sustainability come together, we'd love to hear from you.
Apply now and help us transform the way the world recovers valuable resources.
*Tomra does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age and other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.
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Company at a glance
We design and manufacture sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world’s most advanced grading, sorting, peeling, and analytical technology.
Over 8,000 units are installed at food growers, packers, and processors around the world for fruits, nuts, vegetables, potato products, grains and seeds, dried fruit, meat and seafood. Our mission is to enable its customers to improve returns, gain operational efficiencies, and ensure a safe food supply via smart and easy-to-use technologies. To achieve this, we operate centers of excellence, regional offices, and manufacturing locations within the United States, Europe, South America, Asia, Africa and Australasia.
TOMRA Food is a member of the TOMRA Group that was founded on innovation in 1972 that began with design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers.
TOMRA has ~100,000 installations in over 80 markets worldwide and had total revenues of ~9,3 billion NOK in 2019. The Group employs ~4,500 globally and is publicly listed on the Oslo Stock Exchange (OSE: TOM). For further information about TOMRA, please see www.tomra.com
Top Benefits
- Professional development
- International collaboration
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