Director, Digital Transformation and Intelligent Automation
About this role
Director, Digital Transformation and Intelligent Automation
Location - Houston, TX (Hybrid 4 days in office)
Job Summary
Tokio Marine HCC is seeking a Director of Digital Transformation to lead our efforts in driving efficiency and innovation through automation technologies, including Robotic Process Automation (RPA) and Artificial Intelligence (AI). In this role, you will lead a team of developers, business analysts, project managers, and solutions architects to design, build, and implement intelligent automation solutions that streamline business operations and significantly reduce manual effort.
Reporting to the VP of Digital Transformation, this role is responsible for shaping the strategic direction of automation initiatives, ensuring the successful delivery of high-impact projects, and fostering a high-performing team culture. You will collaborate with various business units, assess opportunities for automation, and lead the execution of RPA and AI technologies that enhance operational efficiency and drive business growth.
Key Responsibilities
Lead and manage a cross-functional team of developers, business analysts, project managers, and solutions architects to implement and scale automation initiatives using RPA and AI technologies.
Collaborate with stakeholders across the organization to identify automation opportunities that streamline business processes and reduce manual effort.
Develop and communicate business cases for automation solutions, including cost-benefit analyses, and evaluate the ROI of automation projects.
Oversee the design and implementation of RPA and AI solutions that align with business objectives and drive measurable improvements in efficiency and accuracy.
Manage the end-to-end automation project lifecycle, from identifying opportunities through to deployment and ongoing optimization.
Drive team performance through effective leadership, ensuring the delivery of high-quality automation projects in a timely manner with a focus on customer satisfaction.
Develop and implement KPIs and metrics to assess team performance, continuously improving processes and outcomes.
Provide leadership in developing and nurturing talent, fostering a culture of growth, collaboration, and innovation within the team.
Communicate effectively with senior executives and key stakeholders, presenting progress, challenges, and results with clarity and confidence.
Maintain a strong understanding of emerging trends in automation, RPA, and AI, and explore new technologies and tools to enhance the organization's digital transformation efforts.
Position Knowledge, Skills, and Requirements
Education Requirements
Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent experience.
Experience
10+ years of experience in digital transformation, with a focus on automation technologies such as RPA and AI.
Proven track record in leading automation projects, from concept through execution, with a strong understanding of business processes and how to automate them
Familiarity with UIPath or similar RPA tools; experience with Generative AI is a plus but not required.
Experience in developing and implementing KPIs, performance metrics, and ROI assessments for automation projects.
Strong leadership experience, including team management, program development, and performance improvement.
Leadership
6+ years of experience leading teams and strategic initiatives in a technology-driven environment.
Ability to foster a collaborative and high-performance culture, developing team members and ensuring their success.
Equal Opportunity Employer
TMHCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex, including pregnancy, sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances.
#LI-TI
Company at a glance
Tokio Marine HCC focuses on what matters most; our people. Empowered employees deliver on commitments and look beyond profits to drive a culture of innovation and collaboration.
We are diverse. We are entrepreneurial. We are forward thinkers who know risk and know our customers. With offices in the U.S. and Europe, we are leading the industry, underwriting more than 100 classes of specialty insurance in 180 countries. Our products and capabilities set the standard for the industry, and many of our approximately 3,900 employees are industry-leading experts.
Each of our highly entrepreneurial businesses are equipped to underwrite special situations, companies and individuals, delivering effective solutions for our customers. After all, our customers are our number one priority.
TMHCC was founded in 1974 and has achieved over 40 targeted acquisitions since our founding. Our outstanding record of growth and profitability even in the most challenging environments is a testament to the talent of our people and our unwavering commitment to the customer.
Thoughtful. Sincere. Human. We aren’t just insurance professionals—we are collaborators who strive to make the world a better place through purposeful, simple and flexible insurance and risk management practices.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?