Senior Account Manager
About this role
Tkxel is a 17-year-old software engineering company with 1,100+ engineers serving US and European mid-market clients across mortgage tech, fintech, healthcare, real estate tech, and SaaS. We've made the Inc. 5000 two years running. Our growth has been driven by hunting; our next chapter is driven by how well we farm what we've already won.
That's where you come in.
What you'll own
A portfolio of active US and EU accounts — a mix of staff augmentation, dedicated teams, and fixed-price engagements
Quarterly Business Reviews that tie delivery outcomes to commercial outcomes, with the client's CTO, CIO, CEO, CFO, or VP of Engineering in the room
Expansion cycles: additional SOWs, scope increases, multi-year extensions, and team scale-ups
Risk identification across the account lifecycle — particularly contract expiry windows and team turnover events
Direct coordination with our Lahore engineering delivery org on resource performance, staff adjustments, and contract changes
Renewal cycles tied to MSA/SOW timelines
You will not have a product help center to point clients toward. You will spend most of your week in conversations with senior client stakeholders about the engineering work their teams do alongside ours — and proactively scoping the next three engagements.
Reporting structure
VP of Sales (commercial) / VP Professional Services (technical)
What we're looking for
5–8 years carrying a quota in B2B services account management — IT services, managed services, staff augmentation, or professional services
Lived experience with MSA/SOW mechanics: headcount adjustment clauses, scope changes, price escalations, payment terms
A specific, evidence-backed expansion track record — accounts you grew from $X to $Y, and the commercial work that produced the growth
Comfortable with both US and EU stakeholder cadences and time zones
Direct, structured, written communicator. We run weekly business reviews on real numbers.
Based in Lahore (Work from Office)
What this role is not
A SaaS CSM role where expansion means driving product adoption to upsell a tier
A "relationship manager" role without a quota story behind it
A 6-month-ramp role — we need someone who can hold a senior client conversation in week three
Compensation
Competitive senior base for the Lahore IT services market and uncapped Variable: on net portfolio expansion (no soft floors — honest math).
Company at a glance
tkxel is an AI-native technology partner helping businesses build intelligent systems for lasting business value.
Since 2008, we have helped businesses solve complex digital and operational challenges through software engineering, product development, and delivery execution. Today, that foundation is strengthened by AI, cloud, data, and cybersecurity expertise, enabling us to build solutions that are scalable, secure, and designed around real business workflows.
Our work focuses on the technology priorities businesses are navigating now: moving AI from pilots to production, using generative AI and AI agents to improve real workflows, modernizing legacy systems, automating manual processes, and building secure digital products that scale.
With 18+ years in business, tkxel brings the experience and execution depth to help businesses move from ambition to real-world execution. We are proud to be recognized by Inc. 5000 as one of America’s fastest-growing private companies, named among the 2025 Global Top 100 Inspiring Workplaces, and ranked among Asia’s Top 10 Inspiring Workplaces.
Our global footprint includes the United States, Portugal, Saudi Arabia, and Pakistan, connecting client strategy with distributed engineering delivery.
We help businesses build intelligent systems to lead in the AI era.
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