Trust & Safety Representative
About this role
⌘Role Overview
Timeleft is on a mission to fight loneliness by bringing strangers together through shared experiences. Keeping that experience safe and respectful — online and in person — is what makes the magic possible.
As a Trust & Safety Representative, you'll be the first line of defence for our community. You'll review flagged content across in-app messages, user profiles, and safety reports, and take the right action to keep Timeleft a place people trust.
This is a remote freelance position, working Tuesday to Saturday from 09:00–18:00 PHT (including a one-hour break). It suits someone with sound judgement under pressure, the emotional resilience to handle sensitive content, and a real sense of ownership over keeping our community safe.
⌘Key Responsibilities
- Review flagged in-app messages, user profiles, photos and safety reports against our Community Guidelines
- Take clear enforcement actions: remove content, issue warnings, suspend or ban accounts
- Handle user appeals fairly and document the reasoning behind every decision
- Escalate complex, high-risk or novel cases to the Global Trust & Safety Manager
- Log moderation actions accurately so our reporting and audit trail stay clean
- Flag recurring patterns, policy gaps, and classifier misses back to Trust & Safety and Engineering
- Take part in weekly calibration sessions to keep decisions consistent across the team
⌘Skills & Competencies
- Sound judgement and consistency, even when reviewing hundreds of cases a day
- Emotional resilience — you'll be exposed to sensitive content daily as part of the role
- Clear, calm written communication, especially when explaining decisions to users
- Attention to detail and discretion with sensitive user data
- Comfortable working independently in a remote, fast-paced environment
- Experience with moderation or ticketing tools (Zendesk, Intercom, or similar) is a plus
- Additional languages — French, Spanish, Portuguese or German — are a plus
⌘Required experience
- Previous experience in content moderation, Trust & Safety, or a frontline support role is required
- Fluency in English is essential
⌘Recruitment process
Preliminary questions - You will receive a short list of questions to answer. This step helps un evaluate your motivation and basic Trust & Safety background.
Introduction Call (15min) - A conversation with Trust & Safety Manager to introduce the company, the role, and learn more about you.
Case Study - Practical exercise to evaluate your skills.
Final Interview (30-45min)- A conversation with Trust & Safety Manager to assess further your skills and culture fit with the team and the company.
Company at a glance
𝗙𝗿𝗶𝗲𝗻𝗱𝘀𝗵𝗶𝗽 𝗶𝘀𝗻'𝘁 𝘀𝗼𝗺𝗲𝘁𝗵𝗶𝗻𝗴 𝘆𝗼𝘂 𝗳𝗶𝗻𝗱. 𝗜𝘁'𝘀 𝘀𝗼𝗺𝗲𝘁𝗵𝗶𝗻𝗴 𝘆𝗼𝘂 𝗰𝗿𝗲𝗮𝘁𝗲.
We exist to give the world a chance to show up again—to help people become the friend they wish they had, and through that practice, create the friendships they've been searching for.
You might know us as 𝘵𝘩𝘦 𝘢𝘱𝘱 𝘧𝘰𝘳 𝘥𝘪𝘯𝘯𝘦𝘳 𝘸𝘪𝘵𝘩 𝘴𝘵𝘳𝘢𝘯𝘨𝘦𝘳𝘴. But what we're building is 𝘁𝗵𝗲 𝗳𝗿𝗶𝗲𝗻𝗱𝘀𝗵𝗶𝗽 𝗮𝗽𝗽—supporting the entire journey from that first brave hello to the repeated moments that turn strangers into chosen family.
We create infrastructure for real connection: ways to signal mutual interest, invite people back, and weave new faces into existing circles. We don't optimize away awkwardness or pretend friendship is effortless. We create conditions where people remember that every deep friendship started with two strangers choosing to show up—and then showing up again.
From 4 to 90+ employees in 18 months.
150k users monthly.
€18M ARR after 20 months.
𝗕𝘂𝘁 𝘄𝗵𝗮𝘁 𝗺𝗮𝘁𝘁𝗲𝗿𝘀 𝗺𝗼𝘀𝘁: 𝘁𝗵𝗲 𝘀𝘁𝗿𝗮𝗻𝗴𝗲𝗿𝘀 𝘄𝗵𝗼 𝗯𝗲𝗰𝗮𝗺𝗲 𝗯𝗲𝘀𝘁 𝗳𝗿𝗶𝗲𝗻𝗱𝘀, 𝘁𝗵𝗲 𝗰𝗶𝘁𝗶𝗲𝘀 𝘁𝗵𝗮𝘁 𝗳𝗲𝗲𝗹 𝗹𝗶𝗸𝗲 𝗵𝗼𝗺𝗲 𝗮𝗴𝗮𝗶𝗻, 𝘁𝗵𝗲 𝗽𝗲𝗼𝗽𝗹𝗲 𝘄𝗵𝗼 𝘀𝘁𝗼𝗽𝗽𝗲𝗱 𝘄𝗮𝗶𝘁𝗶𝗻𝗴 𝗮𝗻𝗱 𝘀𝘁𝗮𝗿𝘁𝗲𝗱 𝘀𝗵𝗼𝘄𝗶𝗻𝗴 𝘂𝗽.
𝗬𝗼𝘂 𝗱𝗼𝗻'𝘁 𝗳𝗶𝗻𝗱 𝗳𝗿𝗶𝗲𝗻𝗱𝘀. 𝗬𝗼𝘂 𝗯𝗲𝗰𝗼𝗺𝗲 𝗼𝗻𝗲.
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