Account Manager - Remote

About Thriveworks

Thriveworks is a clinician-founded and operated organization dedicated to making effective, affordable, and accessible mental healthcare available to all Americans. With more than 2,800 providers across all 50 states, 340+ in-person locations nationwide, and participation with more than 360 commercial and government health plans, Thriveworks is committed to increasing access to high-quality mental health care.

About the Job

The Account Manager serves as the strategic owner of assigned partnerships and referral relationships. This role is responsible for driving account growth, strengthening partner engagement, overseeing operational performance, and ensuring successful collaboration between Thriveworks and external organizations. The Account Manager functions as both a relationship manager and strategic consultant, utilizing data, reporting, and proactive outreach to maximize partnership success.

Key Responsibilities

• Serve as the primary point of contact and strategic owner for assigned partnerships, building strong relationships with key stakeholders and referral sources.

• Develop and execute account-specific strategies to strengthen partnerships, increase referrals, improve engagement, and support growth.

• Monitor and analyze account performance, including referral trends, conversion rates, utilization, demand, and barriers to care, and provide actionable insights.

• Lead partner meetings, presentations, and business reviews, communicating performance, opportunities, and recommendations.

• Proactively identify and address partner needs, concerns, and escalations while continuously improving the partner experience.

• Collaborate cross-functionally and with the Care Partnerships Associate to effectively support shared accounts and partner needs.

• Maintain accurate Salesforce account records, contacts, referral attribution, activities, and performance documentation; serve as the subject matter expert for assigned accounts.

• Participate in internal meetings and training, share best practices, and continuously identify opportunities to add value and streamline processes.

Skills / Qualifications

• Strong communication and relationship-building skills - You’re comfortable on the phone, in person, and via email

• High level of ownership - You don’t wait for direction: you initiate, follow up, and follow through

• Problem-solving mindset - You’re able to troubleshoot partner issues with creativity and urgency

• Comfortable with data - You know how to look at performance metrics and translate them into actions

• Organizational skills with the ability to juggle multiple priorities in a fast-paced environment

• Comfortable with data - You know how to look at performance metrics and translate them into actions

• Ability to work independently, executive communication, and presentation skills

Requirements

• 2 - 5 years of Healthcare experience is required

• 2–5 years of professional experience; business development, account management, and proven growth within accounts are required

• Experience with CRM tools (Salesforce preferred) and productivity platforms (Google Suite, Monday.com)

Benefits

• An amazing team culture

• Professional development & advancement opportunities

• 401K with 3% employer match

• Healthcare, Dental, Vision, and life insurance benefits

• Paid time off and paid holidays

• Professional EAP program for team members & household

• Additional coverage options available, such as Short Term Disability, Long Term Disability, and Group Accident Insurance

Successful Thriveworks employees believe in our mission to help people live happy, healthy lives. They also embody our core values, which focus on community, purpose, integrity, access, quality, and working well together. If you think you fit the bill and belong on our team, apply today!

Physical demands for Thriveworks positions may include being sedentary for long periods. Entering text or data into a computer through a traditional keyboard is also a requirement.

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.

Interested in joining Team Thriveworks? We're thrilled to meet you!

With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team:

• Our recruiters and other team members will only email you from thriveworks@myworkday.com or an @thriveworks.com email address.
• Our recruiters and other team members may also contact you via text or phone to schedule an interview.
• A google meets interview invitation will be sent via email and will only come from an @thriveworks.com email address.
• Our interviews will take place over Google Meet (not Microsoft Teams, Zoom, or any other platform).
• We will never ask you to purchase or send us equipment.

If you see a scam related to Thriveworks, please report it to infosec@thriveworks.com. You can contact employment@thriveworks.com with any questions or concerns.

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.

Applicants must be legally authorized to work in the United States at the time of hire. This position is not eligible for employment visa sponsorship, either now or in the future.

By clicking Apply, you acknowledge that Thriveworks may contact you regarding your application.