SoHo Retain and Grow Executive

Here at Three, we’ve done things differently since day one.

We take the script and rip it up, we’re a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it… When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a supercharged and rich learning environment. We want you to become the best version of yourself.

Join us as a SOHO Account Executive 

As a member of the Soho team you will utilize a combination of analytical thinking, sales & customer experience skills to ensure all existing customers receive the highest quality service and to ensure we retain and cross sell to our existing customer base.

What else it involves

• Handle all inbound calls in a timely and effective manner
• Identify customer’s needs, clarify information, and provide solutions or alternatives to customer queries
• Outbound calling to retain & grow accounts in the existing Soho customer segment
• Complete outbound calling campaigns to both retain and cross sell into the Soho customer segment
• Use of telephony platform to drive outbound activity on campaign-based leads
• Seize opportunities to cross sell core products as well as our more than mobile suite of products
• Identify customer’s needs, clarify information, and provide solutions or alternatives to customer queries
• Utilize salesforce through all engagements with customers
• Manage all pipeline through salesforce effectively
• Exceed all monthly sales and retention targets
• Build sustainable relationships by going above and beyond for your customer
• Align with Three Sales Methodology to collaborate effectively with sales specialists in order provide value to our customers through our 3CS portfolio.
• Capture all key customer information on any engagement such as industry type and ensure marketing permissions are up to date to drive future engagement
• Ensure that Customer Satisfaction targets are achieved on a continuous basis.
• Make recommendations on upgrades, features, plans and accessories as per the requirement of the clients
• Create, manage, and keep pipeline up to date via use of salesforce
  
  

The skills we`re looking for

• Proven track record in B2B sales environment preferred but not essential  
• Excellent phone skills and the ability to meet customer expectations where possible
• Good teamwork skills and proactive approach to teamwork and sharing workloads
• A willingness to actively engage in transformation for future e.g. AIA Engage & Finesse
• Have a drive for self-development
• Excellent negotiation skills
• Experience working in a high-volume contact centre an advantage
• Negotiation and the ability to reach agreement
• Excellent communication skills, both verbal and written
• Good organisational skills and the ability to multitask
• Excellent telephone manner
• Exceptional customer experience skills
• Ability to work in a fast-paced environment
• Strong listening skills and sales skills
• A data centric mindset

Benefits of Working at Three

• Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (3 days per week office based).
• Competitive salary, commission structure & pension contribution
• 25 days holidays plus 2.5 company days
• Annual Leave buy or sell (buy or sell up to 5 days AL each year)
• Healthcare Insurance through our flexible benefits programme
• Life assurance, phone & laptop, subsidized canteen
• Access to learning & development
• Free on-site parking

There’s a lot more to us than meets the eye.
You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: https://www.three.ie/careers  #Jobs

At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! #Jobs

If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email [email protected] Apply now at Three, a Phenomenal career awaits!