Surgical Counselor
About this role
Job DetailsLevel: ExperiencedJob Location: NEWNAN - Newnan, GA 30265Position Type: Full TimeEducation Level: 2 Year DegreeTravel Percentage: NoneJob Category: Admin - ClericalResponsible for interacting with patients in a professional manner by gathering pertinent information relating to the patient’s inquires and questions regarding to surgery. Will serve as a customer service advocate with the desire to achieve corporate objectives as stated in the company’s mission statement. Position requires individual to interact internally with other staff members, doctors and the general public in problem solving and responding to inquiries and questions related to hospital scheduling.
QualificationsRequired Minimum Education: High School Diploma, degree preferred
Required Minimum Experience: 3-5 years in healthcare with a customer service focus
A combination of experience, education, and/or training which substantially demonstrates the following knowledge, skills and abilities:
Proficient in Microsoft Word, Excel, Explorer and the Internet
Typing speed of 45 wpm
Knowledge of surgical terminology
Effective Communicator in providing Customer Service working with patients and physicians
Proficient Grammar (oral and written)
Possess a financial and analytical aptitude
Detailed Oriented and Organized
Required Minimum Skills
Problem Solver and ability to work independently with minimal supervision
Positive mind-set and mannerisms (ability to inspire others)
Maintain confidentiality of patients records and physicians information
Effective in managing multiple tasks simultaneously
Company at a glance
Founded in 1974, Thomas Eye Group has served the greater Atlanta community by providing eye care services to patients ranging in age from infants to seniors. Thomas Eye Group is a full service eye care provider with 19 locations in and around the greater Atlanta area providing routine eye exams, glasses, contact lenses, LASIK, as well as medical, surgical and cosmetic services. Many Thomas Eye Group physicians have undergone additional, highly specialized sub-specialty training to offer services including oculoplastics, pediatrics, cornea, retina, and glaucoma. Completing our service offering is the state-of-the-art Thomas Eye Surgery Center offering patients comfort and convenience for their surgical needs.
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