Receiving Coordinator

Position overview:

The position is responsible for:

• All activities on the receiving dock, including scheduling appointments, unloading, receiving, identification, inspection, and put away of new receipts and customer/vendor returns, accurately, efficiently, and according to customer requirements. 
• Providing accurate and effective customer service for all internal and external customers over the phone and via email in a professional, courteous, and timely manner. Able to communicate effectively (up and down the organization).
• Maintaining inventory accurately and according to company policies.
• Manage inbound receipt auditing process
• Recognizing quality issues.
• Act as backup Quality assurance inspector
• Escalating safety, quality, and any other issues that may arise during the operation.
• Meet or exceed any productivity standards.
• Participate in all provided training.

Key Responsibilities:

• Maintains a safe and clean work environment.
• Safely operates any equipment, including, but not limited to, forklifts, man-up Order Picker, voice, or RF picking equipment. Able to operate at heights of ~25’ high.
• Processes inbound receipts/transfers/returns according to established department policies and procedures.
• Assures all receipts/transfers/returns are processed, per customer’s specifications, within Service Level Agreements (SLA) (Dock To Stock).
• Partners with the internal teams, as needed, to meet and exceed customers’ service expectations.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Maintains or exceeds the standards that have been set for the team, demonstrates commitment, and is accountable for results.
• Works closely with the quality department to resolve disputed items/claims.

Professional experience:

• Prior experience receiving and returns.
• Prior experience in textiles and wallcoverings preferred.
• Familiar with inventory and warehouse management concepts and systems. 
• Able to distinguish colors and patterns (not color blind).
• Strong math skills. 
• Able to distinguish colors and patterns (not color blind).
• Able to lift to 30 lbs.
• Able to push and pull rolling carts and pallet jacks. 
• Able to stand/walk up to 8 hours per day. 
• Excellent computer skills, preferably in an AS400 or Infor environment. 
• Must be able to use MS Office, especially Excel and Word.
• OSHA Forklift Certified (Sit-down forklift, man-up Order Picker)
• Outstanding follow-up skills.

Personal traits:

• Must be able to work flexibly within the distribution center’s hours, currently between 7 am and 6 pm Eastern. 
• Team player with a can-do attitude who loves interacting with people.
• Excellent verbal and written communicator.
• Effective use and management of time to accomplish goals and tasks.
• Detail-oriented. Ability to pay attention to the minute details of a project or task, but can move very quickly.
• Ability to maintain a calm and professional demeanor under pressure, in a fast-paced environment.
• Proven ability to build an excellent rapport with fellow employees and customers. 
• Dependable, good work ethic, excellent attitude, and inclination to exceed daily goals.
• Acts with a sense of urgency, multitasks, and can remain focused in a hectic environment.
• A sense of urgency while researching thoroughly and providing regular proactive updates so customers are well informed and updated regarding all open issues and pending orders.
• Customer/Client Focus - Passionate about helping customers.
• Problem solving/analysis. 
• Self-motivated self-starter.