Lead Senior Project Manager - Customer Operations & Quotations

Job DetailsJob Location: TWG - Wheaton - Wheaton, IL 60187Position Type: Full TimeSalary Range: $100,000.00 - $125,000.00 Salary/yearLead Senior Project Manager – Customer Operations & Quotations

The Will Group | Wheaton, IL | $100,000–$125,000

TWG Infrastructure is looking for a Lead Senior Project Manager – Customer Operations & Quotations to lead our Project Management organization and play a key role in the continued growth of our infrastructure business.

This is an opportunity for an experienced leader who wants to do more than manage projects.

You'll lead people, shape processes, solve complex customer challenges, oversee quotation strategy, and improve the customer experience from the initial opportunity through order execution and fulfillment.

You'll work closely with Sales, Finance, Warehouse Operations, manufacturers, contractors, municipalities, utilities, and engineering firms to bring projects across the finish line.

In this role, you will

Lead People

Manage, coach, mentor, and develop a team of Project Managers

Establish performance standards and workload priorities

Build team capabilities through training and development

Serve as the escalation point for complex issues

Lead Projects & Customers

Oversee the customer lifecycle from opportunity and quotation through order execution

Establish project management standards and best practices

Monitor project health, risks, timelines, and deliverables

Support complex infrastructure projects involving multiple stakeholders

Lead Quotation Strategy

Oversee complex quotation opportunities

Review plans, specifications, drawings, addenda, and contract requirements

Partner with manufacturers on pricing, lead times, and technical solutions

Support value engineering and commercial strategies

Improve quotation accuracy, speed, and effectiveness

Lead Operational Improvement

Improve order entry and project execution processes

Develop SOPs, reporting tools, and performance standards

Improve CRM, ERP, and project management system utilization

Identify opportunities to increase efficiency and reduce errors

Lead continuous improvement initiatives

What we're looking for

Bachelor's degree in Business, Project Management, Engineering, Construction Management, Supply Chain, or related field + 7 years of relevant experience OR

Associate degree + 10 years of relevant infrastructure, project management, quoting, estimating, or customer operations experience

Proven people leadership experience

Strong project management and commercial/business acumen

Experience in infrastructure, transportation, utility, electrical, construction, or industrial markets preferred

Strong communication and relationship-building skills

Experience with CRM, ERP, or project management systems preferred

Why The WIll Group?

For nearly 40 years, The Will Group has helped customers across the construction and utility industries solve complex infrastructure challenges.

At TWG Infrastructure, you'll work with an extensive portfolio of industry-leading manufacturers and customers that include IDOT, CDOT, the Illinois Tollway, municipalities, utilities, contractors, developers, and engineering firms.

Our philosophy is simple

“Where There’s A Will, There’s A Way.”

If you're ready to lead a team, improve how work gets done, and make a measurable impact on the customer experience, we'd like to meet you!

Good Faith Salary Range: The annual starting salary for this position is between $100,000 to $125,000 per year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Additional Benefits Include

An excellent benefits package including, Medical, Dental, Vision, Life Insurance, 401K with company match, generous PTO allotment, paid volunteer time off, 10 ½ days of holiday pay, continuing education reimbursement and much more.

Compliance Statement (Illinois AI Notice Requirement Effective Jan. 1, 2026)

The Will Group does not use artificial intelligence in any way that discriminates against applicants based on protected characteristics and complies fully with all applicable federal, state, and local nondiscrimination laws. All final hiring decisions will be made by a human. Applicants may contact Human Resources with any questions regarding our use of artificial intelligence (if any) in the hiring process. This notice is provided in compliance with Illinois law.
Qualifications