About this role
Sector: Hospitality & Leisure
Title of role: Reception Manager
Reporting to: Resort Management Team
Direct reports: Reception Team
Salary on offer: Competitive, dependent on experience
Location / Office address: Ilfracombe, North Devon
WFH / Office / Remote: On‑site
Working hours: Full‑time, rota‑based including evenings, weekends, bank holidays and school holidays
Start date: As soon as possible
Deadline to apply: 1 August 2026
Interview dates: On a case-by-case basis
PT / FT: Full‑time
Scope for permanent role: Permanent role
A large holiday resort in North Devon is seeking an experienced and highly organised Reception Manager to lead its front‑of‑house team. This hands‑on role is central to delivering exceptional guest experiences, overseeing check‑ins, check‑outs, reservations, guest enquiries and complaint resolution. The manager will motivate and develop the reception team, manage rotas and performance, ensure high service standards and work closely with all resort departments to keep operations running smoothly. Candidates should have strong leadership skills, hospitality or customer‑service management experience, excellent communication abilities and confidence working in a fast‑paced, guest‑facing environment. This is a full‑time permanent role with varied hours across the week.
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