Intake Coordinator
About this role
Intake Coordinator- The Salvation Army
About the Role
At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. This leadership role ensures the confidentiality, integrity, and effectiveness of our rehabilitation program's intake process. You'll maintain admissions operations, coordinate outreach efforts, and provide comprehensive support to applicants, families, and community members while upholding the highest standards of our mission.
What You’ll Do
Program Leadership & Coordination
- Oversee daily intake operations and admissions process
- Supervise and support Intake Clerk
- Maintain program integrity and best practices
- Participate in data quality meetings with ARC Command
- Coordinate with program staff and community partners
Intake Management & Assessment
- Conduct comprehensive eligibility assessments
- Manage intake documentation and electronic records
- Process admissions through referrals, phone calls, and walk-ins
- Ensure compliance with program policies and procedures
- Complete and document intake testing procedures
Community Outreach & Statistics
- Lead community outreach for recruitment and retention
- Build relationships with referral agencies and stakeholders
- Maintain current community resource listings
- Gather and review center statistical data
- Report daily center census and maintain accurate records
Documentation & Compliance
- Oversee electronic records management
- Coordinate with external agencies (courts, probation, parole)
- Manage medication documentation and handoffs
- Ensure accurate statistical data entry and reporting
- Support 24/7 intake operations
Why Join Us
- Mission-driven work that supports programs in your community
- On-the-job training
- Team-oriented environment
- Employee Discount, Employee Assistance Program, and more!
Location: Waukegan, IL
Pay: $18.00-$19.00 per hour
Job Type: Full Time
Schedule: 7:30AM-4:00PM (including evenings, weekends, and holidays as scheduled)
Benefits:
Insurance & Financial
- Comprehensive medical, dental, vision, and hearing coverage
- Prescription drug plan
- Voluntary life insurance
- Competitive pension plan
- 403(b) retirement savings plan (immediate eligibility)
Paid Time Off
- Vacation days (accrual begins after first month, eligible after 90 days)
- Personal days (eligible after 90 days)
- Paid sick days
- Paid holidays (immediate eligibility)
Company at a glance
The Salvation Army is an evangelical part of the universal Christian Church. Our message is based on the Bible, our ministry is motivated by the love of God, and our mission is to preach the gospel of Jesus Christ as we meet human needs in His name without discrimination. Every program we offer is rooted in our passion to serve God by serving the lost, the vulnerable, the needy, the poor, the hurting, the helpless, and the hopeless.
Material and spiritual support is our standard - social services delivered with compassion is our model - anyone in need is our prerequisite. Eighty-two cents of every dollar we raise supports our various programs. We are a tax-exempt 501(c)(3) organization, and contributions are deductible for Federal Income Tax Purposes to the extent permitted under Section 170(b)(2) for corporations.
Top Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Hearing coverage
- Prescription drug plan
- Voluntary life insurance
- Pension plan
- 403(b) retirement savings plan
- Vacation days
- Personal days
- Paid sick days
- Paid holidays
- Employee discount
- Employee assistance program
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