Digital Experience - E-Commerce Support Coordinator
About this role
JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears?
Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!
Role Summary
We are seeking a detail-oriented, collaborative eCommerce Support Coordinator to join our team. In this role, your primary focus will be owning the product onboarding process for our B2B dealer portal; curating raw data, crafting compelling product copy, and managing media assets.
Beyond managing our B2B catalog, you will play a key role in supporting our growth by assisting with day-to-day customer service inquiries across our direct-to-consumer (D2C) platforms. The ideal candidate has 1–3 years of eCommerce experience, strong organizational skills, and the language proficiency required to ensure our French product content is polished and professional.
Job Functions
Primary Responsibilities: B2B Product Catalog & Content Management
- Product Onboarding & Data Curation: Gather, organize, and synthesize raw product information and specifications from various internal and external sources.
- Content Creation: Draft compelling, accurate, and SEO-friendly product titles, descriptions, and bullet points tailored for the B2B dealer portal.
- Media Management: Source, review, and upload high-quality product images and assets ensuring they meet portal standards.
- Catalog Architecture: Assign appropriate categories, tags, and attributes to new products to ensure seamless site navigation and searchability for dealers.
Secondary Responsibilities: Direct-to-Consumer (D2C) Support
- Omnichannel Customer Service: Assist with day-to-day customer support inquiries across various direct-to-consumer platforms (e.g., email, chat, or marketplace messages).
- Issue Resolution: Help customers with order tracking, product inquiries, returns, and basic troubleshooting to maintain high satisfaction rates.
- Cross-Functional Collaboration: Feedback common customer pain points or catalog errors to the broader team to help improve the overall user experience.
Job Prerequisites & Qualifications
Required Qualifications
- eCommerce Experience: Minimum 1–3 years of experience working within an eCommerce environment (B2B portal, direct-to-consumer platform, or marketplace management).
- Data & Content Management: Proven experience gathering raw product data from multiple sources and transforming it into clean, accurate, and customer-ready web content (titles, bullet points, and descriptions).
- Customer Support Skills: Experience interacting with customers and handling inquiries or troubleshooting issues on D2C platforms via email, chat, or support ticketing systems.
- Technical Literacy: High comfort level learning internal software, specifically content management systems (CMS), translation tools, and basic digital image handling.
- Collaborative Energy: A positive, high-energy team player who brings an enthusiastic attitude to daily tasks and thrives in a supportive, cross-functional environment.
Preferred (Nice-to-Have) Qualifications
- B2B Portal Familiarity: Prior experience specifically managing dealer portals or wholesale eCommerce channels.
- Basic Image Editing: Familiarity with basic photo cropping, resizing, or formatting to ensure product imagery fits site specifications.
- Detail-Oriented Mindset: Strong organizational skills with a knack for spotting data inconsistencies or translation awkwardness before content goes live
#LI-Hybrid #NexoraNA
Why Join Us
Ready to join our team? Here’s why …
- Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
- Wellness Incentive Program and Employee Assistance Program
- RRSP / 401(k) matching program
- Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
- A casual, fun, and collaborative work environment
- Lively social calendar—there’s always something for everyone
- Generous employee discounts on our products
- Ongoing learning and development opportunities
- The chance to work alongside a highly talented, high-performing team
Workplace Commitments
We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.
We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.
Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.
Company at a glance
The Music People, a JAM Business, has been a music-industry company since 1979. Founded on a promise of quality, innovation and customer service, TMP is committed to the needs of music dealers, sound contractors, and other professional audio businesses with the finest leading brands and products in the industry. The company began with its flagship brand On-Stage, a premier manufacturer and distributor of accessories for the music industry. In 2006, TMP-Pro was launched as the sister brand dedicated to serving audio contractors and retailers with a unique ability to bundle pro audio orders with accessories from its own top-selling in-house brands. Visit On-Stage.com to see over 700 products and TMPPro.com to choose among 200+ pro audio brands.
The Music People currently has 80+ employees and is growing. We are also the proud recipient of the 2011, 2013, 2018, 2020, and 2021 Hartford Courant Top Work Places award!
Top Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Critical illness insurance
- Short-term disability
- Long-term disability
- Wellness incentive program
- Employee assistance program
- RRSP matching
- 401(k) matching
- Flextime
- Summer hours
- Paid vacation
- Personal time off
- Employee discounts
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