AMS - Customer Service Representative

What you will do: 

• Answer incoming calls and e-mails; 
• Taking orders and enter them into the ERP system;
• Follow-up on the status of client orders;
• Process credit notes;
• Monitor EDI and other automated forms of order entry;
• Place proactive outbound client calls to a qualified dealer base; 
• Processing drop-shipments and on-line orders as required;
• Completing clerical duties, on an on-going basis including RMA processing, ETA updates;
• Provide clients and remote Sales Representatives with answers to sales inquiries. 

What we are looking for:

• Must be available to work from 10:00am – 7:00pm
• 1 – 2 years of relevant customer service experience and/or retail consumer electronics experience;
• Proficiency with Microsoft Office applications;
• Bilingual - excellent communications skills and interpersonal skills, Spanish is an asset; 
• Demonstrated organizational ability and follow-through; 
• Demonstrated ability to work in a fast paced, dynamic environment;
• Demonstrated ability to work harmoniously in a team as well as autonomously;
• Strong attention to detail;
• Ability to work Canadian Holidays;
• Experience with Live and Recorded sound is an asset.

 

Ready to join our team? Here is why we are one big, happy JAMily…

• Group Insurance Benefits: Health & Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability.
• Wellness Incentive Program and an Employee Assistance Program.
• RRSP matching program.
• Work-life balance is key: Flextime, summer hours, paid vacation, personal time off.
• We value work life balance and offer a casual and fun environment.
• Lively social calendar…there's always something for everyone!
• Generous employee discount on all our cool gear.
• On-going learning opportunities.
• Not to mention the opportunity to work in a highly talented, winning team!

Safety Statement:
We are committed to providing a safe and healthy work environment. All candidates should expect adherence to workplace safety protocols, including compliance with local health and safety regulations and internal safety standards.

Diversity Statement:
We value diversity and inclusion, striving to create a culture where everyone feels included and celebrated. We are committed to flexible working arrangements to meet the diverse needs of our team members and stakeholders. Join us in shaping the future of Nexora and drive forward initiatives that make a real difference.

Come JAM with us… we not only work hard but play just as hard. Want to take your career to the next level? Click here to view all our current openings! Apply Online!

While we appreciate your interest, please note that only qualified candidates will be contacted.