Office Services Supervisor

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

 

Responsibilities:

• Ensure safety while driving company vehicle and follow security procedures always.
• Oversee monthly reporting. Maintain records and files.
• Submit Monthly Management Report to manager.
• Respond to client issues and ensure appropriate escalation processes are followed by communicating critical issues to Manager without delay.
• Pick up mail and packages at the Post Office daily and as needed.
• Drop off mail and packages to the Post Office daily and as needed.
• Drive company vehicles to deliver mail and packages to various departments within the facility.
• Deliver outbound courier items to external locations as needed.
• Pick up control inbound accountable items at the Barn throughout the day and deliver to departments as needed.
• Pick up outbound accountable items from departments and deliver them to courier's boxes and to the Barn.
• Process outgoing mail and deliver to the Post Office daily and as needed.
• Maintain volume and delivery records. Ensure the highest levels of customer care.
• Escort vendors as needed.
• Order office supplies, maintain inventory of supplies.
• Answer phone in a professional manner.
• Train associates in all areas on the operations.
• Other duties as assigned by Manager.

Qualifications

• Two years or more of experience in an office environment.
• Experience with Microsoft Office Software (Word, Excel, Outlook).
• Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
• Exhibits superior verbal communication and phone skills.
• Exhibits exceptional customer service skills.
• Consistently demonstrates professional demeanor, appearance and attitude.
• Proven ability to remain calm under pressure; resilient.
• Sound judgment and problem-solving ability.
• Able to appropriately handle confidential and highly sensitive material.
• Demonstrated ability to be flexible and adapt to an ever-changing work environment.
• Assertive and resourceful; motivated; willing to ask questions and take initiative without
  direction.
• Must be able to lift 50lbs.